Hi there! I’d love to help get to the bottom of why the ButterflyMX app needs to be reloaded every time you access it. Just to understand a bit better:

- Are you using the app on your Windows device through a browser, or is it a separate installed app?
- Is it always reloading suddenly, or does it freeze or crash before you have to reload it?
- Have you noticed if this happens on certain networks (like Wi-Fi vs. cellular) or all the time?

Knowing a bit more will help me guide you to the best fix. Meanwhile, here are some initial things we can try that often help with app reload issues:

1. Clear your browser cache and cookies if you’re using a browser. Sometimes cached data causes loading problems.
2. Make sure your browser and Windows are up to date with the latest updates.
3. Check that your internet connection is stable; switching to a different network temporarily can reveal if connectivity is the issue.
4. Try logging out of the app and then back in to refresh your session.
5. If possible, try reinstalling the ButterflyMX app, or if it’s browser-based, try accessing it from a different browser or private/incognito window.

If you’ve already tried these or it’s something else going on, just let me know! We can then check deeper settings or potential app-specific issues.

Are you comfortable trying any of these steps? Or do you have more details on what happens before the app forces the reload?