[Stop & Shop] Cannot access my account. Message states my access has been temporarily restricted.

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Donna Lee Eannuzzo
2 months ago In Stop & Shop
Cannot access my account. Message states my access has been temporarily restricted.

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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2 months ago

Hi there! I see you're having trouble accessing your Stop & Shop account because it's showing a message about temporary restriction. Let's work on this together—can you share if you tried accessing it through the app or a web browser on your Windows PC? Also, have you noticed if this happened after multiple sign-in attempts or any recent changes to your account?

In the meantime, here’s a step-by-step approach to try resolving this:

1. Clear your browser cache and cookies on your Windows device. Sometimes, stored data can cause access issues. Since you're on Windows with WebKit, go to your browser settings, find the privacy or history section, and clear cache and cookies (no need to remove saved passwords or autofill info). Then restart your browser and try logging in again.

2. Disable any browser extensions temporarily. Occasionally, certain add-ons interfere with website access.

3. If accessing through the app, try force closing the app, then reopen it. Also, check if there’s an update for the Stop & Shop app in the Microsoft Store and install it if available.

4. If those steps don’t help, wait a little while—the restriction may be temporary due to security measures or multiple unsuccessful attempts.

5. If it’s still restricted after some time, contact Stop & Shop customer support directly at 1-800-767-7772 for account-specific assistance and to verify if any security blocks are in place.

Let me know how it goes after trying these, or if you want help walking through any of these steps! Are you accessing via the app or browser right now?

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