Hi there! I see you’re having trouble resetting your password for the Stop & Shop app on your iPhone running iOS 18.7. Let’s get this sorted out together.

To start, can you tell me exactly what happens when you try to reset your password? For example, do you not receive the reset email, or do you receive it but the link doesn’t work, or is there an error message somewhere? Any detail will help me guide you better.

In the meantime, here’s a straightforward checklist we can go through step-by-step:

1. Use the Official Password Reset Page:
Go to the official Stop & Shop password reset page via your browser at https://stopandshop.com/password-request. Enter the email address linked to your Stop & Shop account and submit. Check your email inbox (and spam/junk folder) for the reset link.

2. Verify Email Address:
Make sure you’re using the exact email address you registered with. Sometimes having multiple emails can cause confusion if the app doesn’t recognize one.

3. Check Your Internet Connection:
Ensure your iPhone is connected to a stable Wi-Fi or cellular network during this process.

4. Try from Another Device or Browser:
If the reset email doesn’t arrive or the link doesn’t work on your iPhone, try requesting the password reset from a desktop or another device to isolate if it’s an app or device issue.

5. Update the Stop & Shop App:
On your iPhone, open the App Store, tap your profile icon, then scroll to see if Stop & Shop shows an update. An outdated app might cause login or reset issues.

6. Clear Cache / Reinstall App:
You can also try deleting the Stop & Shop app and then reinstalling it. This refreshes the app data.

If you’ve already tried these steps or encounter specific errors during them, please share those details, and I’ll help you with more advanced steps.

Would you like me to walk you through any of the above steps now?

Can’t reset password