Hi! Sorry to hear you’re having trouble logging in on your phone to get your Stop & Shop gas points. Let’s see if we can get this sorted out quickly for you.

First, can you tell me a little more about what’s happening? For example:
- Are you seeing any error messages when you try to log in?
- Is the app not opening at all, or are you stuck on the login screen?
- Have you tried resetting your password or using the “forgot password” feature?

Meanwhile, here are some quick steps you can try to troubleshoot the login issue on your phone:

1. Check your internet connection. Sometimes logging in fails if the phone isn’t online or connected properly. Try switching between Wi-Fi and mobile data.
2. Restart the Stop & Shop app. Close it fully, then reopen it.
3. Update the app. Make sure you have the latest version of the Stop & Shop app installed on your phone. App stores sometimes update the login process.
4. Clear app cache/data (if possible). On many phones, going to the app settings and clearing cache can resolve login glitches.
5. Reset your password. If you suspect login credentials are the problem, use the "forgot password" option to set a new one.
6. Try logging in on a web browser (on your phone or PC) at stopandshop.com to confirm your login details are correct.

If you let me know what steps you’ve tried already or what behavior you’re seeing, I can tailor the next suggestions specifically for you. Does this sound good so far?

circle spinning on phone I am online

Thanks for letting me know that you see a spinning circle on your phone even though you’re online. That usually means the app is trying to load or connect but is stuck somewhere.

Let's try these steps to clear that up:

1. Force close the app: On your phone, go into your app settings, find the Stop & Shop app, and force stop or close it completely. Then try reopening.

2. Restart your phone: Sometimes a quick reboot can clear temporary glitches.

3. Clear the app cache: If your phone allows, go to Settings > Apps > Stop & Shop > Storage, then tap "Clear Cache" (not "Clear Data," which might erase your login info). This helps remove temporary files that might cause loading issues.

4. Check for app updates: Open your phone’s app store and see if there’s an update available for the Stop & Shop app. An outdated app may have problems connecting properly.

5. Try logging in via browser: On your phone's web browser, visit stopandshop.com to see if you can log in there without the spinning circle. This will confirm if your account and internet connection are working correctly.

If the spinning circle stays after trying these, let me know if any error pops up or if it just keeps loading. We can then explore more advanced steps or see if there might be a server issue.

Are you comfortable trying these options?