Hi there! I understand you’re having trouble logging into the Stop & Shop website on your Mac. Let’s see if we can get you back in smoothly.

To help out better, could you please tell me:
- Are you seeing any error messages when you try to log in?
- Have you tried logging in on any other device or browser, just to compare?
- Did you recently change your Stop & Shop password or account details?

While I wait for your reply, here are some straightforward steps to try on your Mac (OS X 10.15.7):

1. Clear your browser cache and cookies: Sometimes saved data can cause login problems. Go to your browser’s settings, find the privacy section, and clear cache and cookies.
2. Try a different browser: If you’re using Safari, try Chrome or Firefox to see if the issue persists.
3. Check your internet connection: Make sure your Mac is properly connected to the internet without interruptions.
4. Make sure your OS and browser are updated: Though macOS 10.15.7 is stable, an outdated browser can cause compatibility issues.
5. Reset your password: If you suspect the password might be the issue, you can reset it at the Stop & Shop account sign-in page 1.

If none of these work, there might be temporary issues with Stop & Shop’s login servers, in which case waiting a bit or contacting their support at 1-800-767-7772 might help. Let me know what you find, and we’ll keep going from there!

Are you able to share the exact problem message you see or what happens when you try logging in?

Screen blank when I try to log into my account.

Thanks for sharing that the screen goes blank when you try to log in. Just to clarify, are you using the Stop & Shop website on your Mac’s browser, or are you trying through the Stop & Shop app?

If it’s the app, sometimes a blank screen at login can happen due to cache issues or outdated app versions. Here’s what I’d suggest in that case:

1. Update the Stop & Shop app: Make sure you have the latest version installed. You can check the App Store for updates.
2. Clear the app cache: Unfortunately, macOS apps don't always have a direct 'clear cache' option, but you can try quitting the app completely, then reopening it. If the app is running in the background, force quit it from Activity Monitor.
3. Reinstall the app: Delete the Stop & Shop app and reinstall it from the App Store. This often clears corrupt data causing blank screen issues.
4. Restart your Mac: A simple restart can refresh system processes that might be interfering with the app.
5. Test your internet connection: Confirm your Mac has a stable internet connection since connectivity issues can cause loading problems.

If you are accessing the Stop & Shop site through a browser and encountering a blank screen when logging in, try these steps:

1. Try a different browser: If you are using Safari, test Chrome or Firefox and see if the issue persists.
2. Disable browser extensions: Ad-blockers or privacy extensions can sometimes block content needed for login. Disable extensions temporarily and try logging in again.
3. Clear browser cache and cookies: Old or corrupted data can hamper loading pages properly.
4. Check for temporary service outages: Occasionally, Stop & Shop experiences system disruptions affecting login or app use. You can check social channels or community reports for current outages.3

Could you please confirm if you are using the app or the browser? That way I can tailor the next steps more precisely to your situation.

Are you satisfied with these initial suggestions so far?

Browser

Thanks for confirming you’re using a browser on your Mac. A blank screen when logging in can sometimes be due to the Stop & Shop site blocking certain browser activities—it’s been reported that their system sometimes mistakenly flags normal browser activity and restricts access2.

Here’s a step-by-step approach to try and get past this issue on your macOS 10.15.7:

1. Refresh the browser page: Sometimes a simple refresh (Command + R) can clear temporary glitches.
2. Clear cookies and cache again: This can remove any stuck data causing the screen to go blank—especially related to login sessions. For Safari: Go to Safari > Preferences > Privacy > Manage Website Data > Remove All.
3. Try using a private/incognito window: This mode disables most cookies and extensions that can interfere and can bypass some browser blocks. In Safari, you can select File > New Private Window.
4. Disable any browser extensions: If you’re running ad blockers or privacy extensions (like Ghostery, uBlock), try disabling them temporarily and attempt logging in again.
5. Use a different browser: If you use Safari normally, try Chrome or Firefox. This can help determine if the issue is specific to Safari.
6. Reset browser settings: If the above fails, you might reset Safari to its default settings via Safari > Preferences and clearing everything under privacy, security, extensions.
7. Ensure your macOS and browsers are fully updated: Compatibility fixes help avoid blank screen behavior.

If after these steps it still doesn’t work, it might be a server-side issue or an account-specific block. You could try contacting Stop & Shop support directly at 1-800-767-7772 for assistance with potential account restrictions or technical support3.

Please try these steps and let me know what happens. I’m here to help you get you logged in!

Are you satisfied with this plan so far?