Hi there! I understand you're trying to get past the "Start Trial" screen on the GHIN app even though you already have a profile, right? Let’s see if we can get you back into your account.
To start, can you tell me if you have already registered and set up your membership through GHIN's website, or are you trying to activate a trial within the app itself? Also, have you logged into the app with your existing GHIN credentials before, or is this your first time trying on this device?
Meanwhile, here’s what you can try step-by-step: 1. Force Close and Restart the App: On your iPhone, swipe up from the bottom of the screen and pause in the center (or double-click the Home button if your model has one). Find the GHIN app, swipe it up to close it, then reopen it. 2. Log In Through the Website: Visit https://www.ghin.com and log in there to confirm your account is active and membership is in good standing. Sometimes the app requires a current membership to bypass the trial screen. 3. Check Membership Status: After logging in on the web, go to your profile, check for Membership or Billing info. If you had a trial before, it might have expired, requiring membership payment to continue using the app. 4. Update Your App: Make sure your GHIN app is updated to the latest version from the App Store. 5. Delete and Reinstall the App: If you still can’t get past the screen, try deleting the GHIN app and reinstalling it. This often clears any lingering bugs. 6. Use Correct Account: Ensure you’re logging in with the GHIN number associated with your profile, not accidental duplicate or a different email.
If after trying these steps you're still stuck on the trial screen, it could be an issue on their side related to your membership status or the app recognizing your account. In that case, contacting GHIN support directly via their email [email protected] might be the best next step.
Does this help so far? Are you able to try these steps now?
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Emily Roberts
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Hi there! I understand you're trying to get past the "Start Trial" screen on the GHIN app even though you already have a profile, right? Let’s see if we can get you back into your account.
To start, can you tell me if you have already registered and set up your membership through GHIN's website, or are you trying to activate a trial within the app itself? Also, have you logged into the app with your existing GHIN credentials before, or is this your first time trying on this device?
Meanwhile, here’s what you can try step-by-step:
1. Force Close and Restart the App: On your iPhone, swipe up from the bottom of the screen and pause in the center (or double-click the Home button if your model has one). Find the GHIN app, swipe it up to close it, then reopen it.
2. Log In Through the Website: Visit https://www.ghin.com and log in there to confirm your account is active and membership is in good standing. Sometimes the app requires a current membership to bypass the trial screen.
3. Check Membership Status: After logging in on the web, go to your profile, check for Membership or Billing info. If you had a trial before, it might have expired, requiring membership payment to continue using the app.
4. Update Your App: Make sure your GHIN app is updated to the latest version from the App Store.
5. Delete and Reinstall the App: If you still can’t get past the screen, try deleting the GHIN app and reinstalling it. This often clears any lingering bugs.
6. Use Correct Account: Ensure you’re logging in with the GHIN number associated with your profile, not accidental duplicate or a different email.
If after trying these steps you're still stuck on the trial screen, it could be an issue on their side related to your membership status or the app recognizing your account. In that case, contacting GHIN support directly via their email [email protected] might be the best next step.
Does this help so far? Are you able to try these steps now?