Hi there! I’m Benjamin, and I understand your concern about your account disappearing along with your yearly subscription for InShot. That sounds really confusing. Let’s work together to get this resolved.

First, could you please let me know if you have already tried signing out of the app and signing back in? Sometimes this can refresh your account status. If that hasn't worked, we can explore some other options.

Also, may I ask if you're using the same Google account that you originally subscribed with? It's important to make sure you're logged in to the correct account to access your subscription.

Once I have a bit more information, I can provide you with a clearer solution!

He doesn't show my Account at all

Thanks for the update! Since your account isn’t showing up at all, let's try a series of steps to help resolve this issue.

1. Check Your Google Account: Make sure you are logged into the app with the same Google account that you used to make the purchase. This is really important because the subscription is tied to that account.

2. Restore Purchases: If you’re logged into the correct account and still don’t see your subscription, look for the option labeled "Restore Purchases" within the app. This can sometimes bring back your subscription status.

3. App Refresh: If that doesn’t work, try logging out of the InShot app completely and logging back in. This can refresh your account connection.

4. Reinstall the App: If the previous steps don’t resolve the issue, consider uninstalling and then reinstalling the app. Make sure to back up any important projects before doing this.

5. Check Purchase History: If your subscription is still not visible, check your purchase history in the Google Play Store to see if the transaction is listed there. This can help confirm whether the payment went through.

6. Contact Support: If none of these solutions work, I recommend reaching out to InShot support via email at [email protected] for more specific assistance related to your account.

You can always check relevant community discussions as well; sometimes there are helpful tips shared by other users facing similar issues1 2.

Please let me know how it goes with these steps! Are you satisfied with the solution I provided?

My account disappear, and my subscription for the whole year also not available

I understand your account and subscription for InShot have disappeared, and I'm here to help you with that! Let’s work through this step by step.

1. Check Google Account: First, please ensure you are signed into the app with the correct Google account. Sometimes, accounts can be accidentally switched. You can verify this in the app settings.

2. Restore Purchases: If you are logged in to the correct account and still can’t see anything, look for an option in the app settings that says "Restore Purchases." This can sometimes reset your subscription status.

3. Clear Cache and Data: Another thing to try is clearing the app’s cache and data. To do this, go to your device’s Settings > Apps > InShot > Storage > Clear Cache and Clear Data. Please be aware that this might log you out, so make sure to back up your projects.

4. Reinstall the App: If clearing the cache doesn’t help, you can uninstall and then reinstall the InShot app to refresh everything. Just ensure you have a backup of any important data before doing this.

5. Purchase History Check: Log into your Google Play Store account and check your purchase history. This will confirm if the subscription payment was processed or if there’s any record of your subscription purchase. Here’s a more in-depth guide on checking subscriptions: Fix problems with subscriptions - Android - Google Play Help.

6. Contact Support: If none of these steps resolve the issue, I recommend reaching out to InShot support at [email protected]. They will have the tools to look further into your account specifically.

Please let me know how these steps work for you! Are you satisfied with the solution I provided?