Hi there! I want to get a bit more detail to better help you. When you say the ShiftKey app "won’t let you submit the information," could you tell me which information exactly you’re trying to submit? For example, is it during sign-up, submitting credentials, verifying your phone, or something else in the app? Also, do you see any error messages or does the submit button just not respond?

Once I understand this better, I can guide you through steps tailored to your iPhone with iOS 18.7. Looking forward to your response!

Yes during sign up

Thanks for clarifying that the issue happens during sign-up in the ShiftKey app on your iPhone running iOS 18.7. I want to help get this resolved for you.

First, a few quick questions to narrow down the root cause:
- Are you stuck on a specific step in the sign-up flow (like entering your info, verifying phone/email, or submitting credentials)?
- Do you get an error message or does the submit button just stay disabled or unresponsive?
- Have you tried closing the app completely and reopening, or reinstalling it? (Sometimes a fresh install clears out glitches.)

A common snag users face during sign-up involves either missing required fields or network/connectivity issues preventing the submission1.

Here’s a step-by-step checklist to try:

1. Check Your Internet Connection: Make sure you’re on a stable Wi-Fi or cellular network. Switching networks can help isolate if it’s connectivity-related.

2. Complete All Required Fields: Sometimes a field might be missed or filled incorrectly (like phone number or date of birth). Double-check everything, including any small print or agreements you need to accept.

3. Force Close & Reopen the App: Swipe up from the bottom (or double tap the home button if your iPhone has one), find ShiftKey, and swipe it away. Then reopen the app.

4. Restart Your iPhone: Sometimes a simple restart clears temporary glitches.

5. Reinstall the App: Delete ShiftKey then reinstall it from the App Store. This has resolved sign-up errors for many users2.

6. Ensure iOS is Updated: While you’re on 18.7 which is recent, sometimes minor pending updates or app compatibility fixes can be in play.

If after all that you still can’t submit your info, it might be related to server-side or verification issues on ShiftKey’s end. In that case, I can help guide you on contacting ShiftKey’s support team for a direct look at your signup attempt.

How is everything looking so far? Have you tried any of these steps already?

Submit button is not even showing up

Thanks for that additional detail—if the submit button isn’t showing up at all during sign-up, that’s a bit different from it being unresponsive. Let's work through what could be causing it and how to fix it on your iPhone with iOS 18.7.

Here’s a step-by-step plan:

1. Check Screen and Form Layout: Sometimes on certain iPhones or iOS versions, the screen might not display all elements if the view gets cut off. Try scrolling the sign-up screen up and down to see if the submit button is just out of view.

2. Rotate the Device: Turn your iPhone sideways (to landscape mode) during sign-up; this can sometimes help reveal buttons that are hidden due to layout issues.

3. Close & Reopen the App: Make sure to completely close the ShiftKey app by swiping it away from app switcher, then reopen and try again.

4. Clear Cache/Storage: Since iOS doesn't have a direct cache clear in apps, you can try uninstalling the app and reinstalling from the App Store. This often resolves UI glitches like missing buttons1.

5. Check If There’s A Known Issue or Outage: Sometimes ShiftKey's app experiences issues with loading elements or partial UI. Recently, users have reported the app not loading fully or UI parts missing intermittently1.

6. Try Signing Up Using the Web: If the app continues to hide the submit button, you might try visiting ShiftKey’s official website on your iPhone’s Safari browser to register there as a temporary workaround.

7. Update iOS & App: Confirm that both your iOS version (which you mentioned is 18.7) and the ShiftKey app are the latest available versions. Updates often fix layout bugs.

If none of these solve the missing submit button issue, it could be a bug specific to the app version or your device’s settings. I can help you escalate this to ShiftKey’s technical support team to get a direct fix.

How comfortable are you with trying these steps, especially reinstalling or signing up via the web for now? Let me know if you want me to walk you through the reinstall or web signup!

When found to webbit automatically takes me to the app what is the web address

I see that when you try to sign up on the web, it automatically redirects you to the app, which can be a bit tricky. The direct web URL for ShiftKey where professionals can log in or sign up without being forced into the app is:

https://app.shiftkey.com/auth/login#/dashboard

You can try opening that link in your iPhone’s Safari browser. It should take you to the web login/sign-up interface. If it still tries to open the app, try these tips:

1. In Safari, tap the “AA” icon in the address bar, then select “Request Desktop Website.” This sometimes prevents automatic app redirects.
2. Alternatively, try opening the link in a different browser on your iPhone like Chrome or Firefox if you have it installed.
3. If you still get redirected, clearing your browser’s cache or cookies might help stop it forcing the app launch.

Give this URL a shot and see if you can sign up through the web instead of the app:

ShiftKey Web Login

Let me know how it goes! I’m here to assist through each step.