Hi there! I understand your Hive app started freezing with a spinning circle after the recent update. To help you better, can you tell me a bit more about when exactly the freezing happens? Is it right after launching the app, when you try to do a specific action, or all the time? Also, have you tried any steps already, like restarting your device or reinstalling the app?

Meanwhile, here are some initial steps we can take to potentially fix the issue:

1. Check Internet Connection: Since the app relies on network access, make sure your Windows device has a stable internet connection.

2. Restart the Device: Sometimes, a simple reboot of your Windows 10 machine can clear any temporary glitches affecting the app.

3. Clear App Cache / Temporary Files:
- Although Windows apps sometimes don’t have a straightforward cache clearing option, try closing the app completely.
- Then, if you installed Hive via a browser or app platform, try clearing your browser cache or app data.

4. Update the App:
- Confirm the Hive app is updated to the latest version available for your device. Sometimes partial or corrupted updates cause freezes.

5. Reinstall the Hive App:
- Uninstall the app from your device.
- Restart the device.
- Reinstall the latest Hive app version from the official source.

6. Check Hive Service Status:
- Sometimes the app's backend servers are down or experiencing issues. You can check Hive’s status online to rule this out.

If you've already tried some of these or the issue continues, we can look deeper into logs, network settings, or potential conflicts on your Windows system.

Would you like me to guide you through any of these steps now? Also, feel free to share more about your setup so I can tailor the help better for you.

i have the latest version, internet ok hub- boiler ok cleared cache/data 5 times

Thanks for sharing the details and confirming you’ve already cleared the cache multiple times and that your internet is stable. Since you mentioned the app remains stuck on the spinning circle despite all that, it could be that the issue is related to your Hive hub or receiver rather than the app itself. The Hive hub is crucial because it serves as the bridge between your heating system and the app. If the hub isn't communicating correctly, the app will freeze while trying to connect or sync data.

Here’s what I recommend as the next steps to try:

1. Restart the Hive Hub:
- Unplug the Hive hub from power.
- Wait about 30 seconds.
- Plug it back in and allow it several minutes to fully restart and reconnect to your Wi-Fi and devices.

2. Check Hub’s Connection Status:
- Make sure the hub’s LED indicators show it is connected properly (usually a steady green or blue light depending on the model).
- If it shows red or flashing lights, there may be a connection issue that needs further troubleshooting.

3. Verify Firmware on the Hub:
- The hub might require a firmware update. Often, the app prompts this automatically, but with connectivity issues, it may be stuck.
- Restarting the hub sometimes triggers these updates to apply.

4. Reboot Your Router:
- To eliminate any potential network issues between your router and the hub, reboot your router as well.

5. Test the App on Another Device:
- If possible, try logging into your Hive app on a different device (another phone, tablet, or PC).
- This can help confirm if the problem is device-specific or related to your account/hub.

If after these steps the app still freezes, the problem may be an unusual hardware fault or deeper network configuration issue. In that case, I would suggest contacting Hive support directly or considering a hub replacement.

Would you like me to help guide you through restarting the hub or checking the lights? Or do you have any other observations about the hub’s behavior you can share?

Source

it came back to normal not spinng after about 30 minutes tonight

Thanks for letting me know that the app eventually returned to normal after about 30 minutes. This kind of delay with the spinning circle often happens when the Hive hub or the Hive service is temporarily slow to respond or reconnect. It could have been a brief communication glitch between the app, your hub, and the cloud service.

From what I’ve seen, these issues sometimes resolve themselves as the hub reconnects to your Wi-Fi and re-syncs data with the Hive servers. Restarting the hub and router, which you may have done, also helps speed up this process. Such delays may also be linked to server-side problems or updates on Hive’s end2 3.

A couple of tips to keep in mind going forward:
- If the spinning returns, try restarting your Hive hub by unplugging it for 30 seconds, then plugging it back in. This refresh often restores smooth operation.
- Keep an eye on your hub’s indicator lights—they can signal when there’s a connection issue.
- Checking Hive’s service status online can alert you if there are any widespread outages or maintenance causing delays.

Would you like me to guide you on how to check the hub’s status lights or Hive’s online service status? Or is the app working normally for you now?

Are you satisfied with the solution I provided?

it seems normal at the moment ty

Hi! If you're looking for the current status of the Hive app and its related services, the official Hive status page is the best place to check. According to their latest updates, the service is currently up and running without outages. You can view real-time operational status and any recent issues here: Hive Status.

Also, Hive support maintains a service status page to keep users informed of any ongoing problems or maintenance: Hive Service Status.

If you experience any delays or issues, it’s a good idea to check these pages first to see if there’s a wider service disruption affecting many users.

Would you like me to help you bookmark these links or guide you on how to check the status quickly from your Windows device?

Are you satisfied with this update?

im ok for now i will try the hub/router reset and see if that helps in the morning.

That sounds like a good plan! Here’s a straightforward way to do the hub and router reset in the morning for best results:

1. Power Off the Hive Hub:
- Unplug the Hive hub from the wall socket.
- Wait about 30 seconds to 1 minute.
- Plug it back in and give it around 10 minutes to fully reboot and reconnect to the network.source

2. Restart Your Router:
- Turn off your internet router (either unplug it or switch it off).
- Wait for about 30 seconds.
- Power the router back on and wait until the internet connection is fully re-established.

3. Once both devices are back online, open your Hive app and refresh the dashboard to see if the issue is resolved.

If the Hive hub is showing a green light on its base, that generally means it’s connected properly.1 2

If after this the app still freezes, you can consider moving the hub closer to your router to improve Wi-Fi signal or, as a last resort, performing a factory reset on the hub (though that requires re-pairing devices afterward).3

Feel free to reach out if you want me to walk you through any of these steps in detail!

Are you satisfied with this plan to try first?

yes thats fine rouer and hub are abot 4 ft from each other so they should be ok.

Having your Hive hub and router about 4 feet apart should typically provide a strong and stable connection, especially if the hub is connected via Ethernet cable. Hive hubs rely on either a wired Ethernet connection or a strong Wi-Fi signal to communicate properly with your network and the app. Given the close proximity, Wi-Fi signal strength is likely not the issue unless something is interfering locally.

Here are a few important points related to your setup and what to watch for:

1. Wired Connection Preferred:
If your Hive hub is connected via Ethernet cable to the router, that is the most reliable method and distance won't be an issue. If it relies on Wi-Fi, 4 feet is close enough to expect a strong signal unless there is significant interference or thick walls in between.1

2. Hub Indicator Lights:
Keep an eye on the hub’s LED lights. A steady green usually means it’s connected well; flashing green indicates it is trying to connect; red or orange may indicate connection problems.2

3. Router Ports and Setup:
Some users have found issues if the hub is plugged into a modem port or certain router ports not designed for local devices. Make sure the hub is connected to a standard LAN port on your router if wired.
If you’ve recently changed your router, sometimes the hub needs a reset or re-pairing to work correctly with the new network settings.3

4. Restart Both Devices:
As you plan to do, rebooting both the router and the hub often resolves temporary communication glitches. Allow the hub up to 10 minutes after reboot to reconnect fully before testing the app.1

5. Factory Reset as Last Resort:
If issues persist despite all normal checks and restarts, a factory reset of the Hive hub might be needed, but this will require setting up your devices again from scratch.

Given your setup, starting with the hub and router reboot is the best move. If the app still has trouble connecting despite their close proximity and stable internet, then digging into router settings or contacting Hive support for deeper diagnostics might be needed.

Would you like me to guide you through verifying the hub’s LED indicators or checking your router’s port connections before trying the reset? Or any other help with this?

Are you satisfied with this guidance?

thanks im okay for now.

Hi! Happy to share the key features and benefits of the Hive app to give you a good overview. The app is designed to help you manage and control your smart home devices efficiently, all from your Windows device or smartphone. Here are some of its main features and benefits:

1. Heating Control:
You can switch your heating on or off, adjust the temperature, and set schedules to ensure your home is always comfortable while optimizing energy use.

2. EV Charging:
Hive EV Charging integrates with your energy tariff via the app, giving you real-time updates and allowing you to charge your electric vehicle smartly to save on energy costs.

3. Lighting Control:
Control your smart lights remotely through the app. Turn them on or off, dim them, or set scenes from anywhere.

4. Energy Efficiency:
By managing heating and charging smartly, the app helps you save money on energy bills and reduce your carbon footprint.

5. Convenience and Remote Access:
Since it's all controlled via your device, you get the convenience of managing your home while away or from the couch, making adjustments as needed without physically interacting with devices.

6. Integration with Multiple Devices:
Hive supports a range of smart devices that work together seamlessly within the app.

If you want to explore more detailed features or see pricing and integrations, you can check their official page here: Hive Features and Hive App.

Does that cover what you were looking for? Would you like information on how to get started or tips for using specific features?