Hi! I understand you have a Hive app account set up with an email you no longer use and you can't remember the password. Let's work together to get you back into your account.

First, just to clarify:
- Is the email address completely inaccessible to you?
- Have you tried using the "Forgot password" option on the Hive app login screen?
- Do you have access to any other recovery methods like a phone number linked to your account?

Usually, if the email address is inaccessible, the standard password reset via email won't work. In that case, here’s what we can do step-by-step:

1. Try the "Forgot Password" option: On the Hive app login screen, tap "Forgot password" and enter your old email address. If you can still retrieve emails from that account, you’ll get a reset link.

2. Account Recovery: If the email is inaccessible, Hive currently does not offer automatic password recovery without access to the email. You may need to contact Hive Support directly to verify your identity with them and request a change of the registered email or help recovering your account.

3. Contact Hive Support: Since you can't access the registered email, it’s best to reach out to official Hive customer support for assistance in changing your account’s email or resetting your password without email verification. They may ask for account details or proof of ownership to verify.

4. Create a New Account: If recovery is not possible and support can’t assist, you might need to create a new Hive account with an email you currently use to manage your Hive products.

Would you like help locating the official Hive Support contact details? Also, do you recall any other recovery info linked to your account (e.g., phone number, linked devices)? That could help speed up the process.

Let me know, and we’ll get this sorted!

Please can i have the official Hive Support number, the name on account is Colin Easton 01225 754318

Thanks for sharing your account details, Colin. I found the official contact for Hive support. You can reach Hive technical support by calling the number 0333 202 9614. This is their main support line where you can explain your situation, and they should be able to assist you with accessing your account or updating your registered email8.

Before you call, make sure you have any proof of purchase or account information handy, as this may help them verify your identity faster.

Would you like me to help you prepare any details or questions before you call them?

Where can I find Hive's customer service number?

Thanks for your question! You can find Hive's customer service phone number on their official website and support pages. The main UK customer support number for Hive Home is 0333 202 9614. This is the line to call for help with account issues like login problems, password resets, or device support4 1.

If you need app-specific support, there is also a customer helpline at 0116 478 2077, which can guide you through app-related issues3.

To summarize:
- General Hive support: 0333 202 9614
- App support team: 0116 478 2077

Would you like me to guide you on what to say when you call or help with anything else?