Hi! I understand you're having trouble with the Paint.ly app crashing every time you try to use it after the most recent update. Just to get a better picture, could you tell me if the crash happens immediately when you open the app, or does it crash when you try to start a new project or use a specific feature? Also, have you tried any troubleshooting steps yourself so far, like restarting your iPhone or reinstalling the app?

Meanwhile, let's try some common fixes tailored for your iPhone and iOS 18.6.2:

1. Restart Your iPhone
Sometimes a simple restart clears out temporary glitches. Press and hold the side button and either volume button until the slider appears, then slide to power off. After it’s off, turn it back on.

2. Force Close and Reopen Paint.ly
Swipe up from the bottom of the screen and pause in the middle to open the app switcher. Find Paint.ly and swipe it up to close. Then reopen it to see if it works properly.

3. Check for Any Pending iOS or App Updates
Open the App Store, go to your profile, and pull down to refresh. Make sure Paint.ly and iOS are fully updated, as sometimes app updates require the latest iOS version.

4. Clear App Cache/Data by Reinstalling
Since you mentioned the crash is after the update, try uninstalling Paint.ly completely and reinstalling it fresh from the App Store to ensure no corrupted files exist.

If you’ve already tried these, or if the problem continues after these steps, let me know. We can then explore advanced options, such as checking app permissions or any background service conflicts. Also, I'll keep an eye out for any official announcements on this crashing issue related to Paint.ly's latest update as some users are reporting similar problems1.

Could you please try the above and share how it goes?

It crashes immediately and none of those fixes helped

Thanks for letting me know that the crash happens immediately and that the usual fixes didn’t help. Since the app closes right away, it points to a deeper issue likely tied to the latest update compatibility or some corrupted files that aren’t cleared by reinstalling.

Let me share a few more advanced steps we can try given your iPhone and iOS 18.6.2 environment:

1. Check for App Permission Conflicts
Sometimes apps need permissions (like storage access or camera) to run properly. Go to Settings > Paint.ly and ensure all relevant permissions are enabled. Lack of permissions can cause immediate crashes.

2. Reset Network Settings
Some apps rely on network communication even at launch; corrupt settings could cause problems.
Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Note this will remove Wi-Fi passwords, so you’ll need to reconnect.

3. Create a New User Profile Within the App
If Paint.ly has any option to start fresh (like a guest mode or new profile creation at startup), try that to rule out project or profile corruption causing the crash.

4. Check iPhone Storage Space
If your device is low on free storage, apps may crash immediately. Check under Settings > General > iPhone Storage and free up space if below around 1GB.

5. Watch for Official Updates or Patch Notices
Sometimes crashes like these spread across many users after an update. I’ll keep monitoring user reports and official Paint.ly channels for any immediate patches or workarounds1.

If none of the above work, the issue might need deeper attention from the Paint.ly development team. I can help escalate this for priority review. Could you share if you’re logged into your Paint.ly account? This info helps track if specific account data causes the crash.

Let me know how these suggestions go, and if the app still crashes immediately, we’ll proceed further.

How to fix Paint.ly app crash issues?

Thanks for your patience! Based on what I found, here are some effective solutions specifically for fixing Paint.ly app crashes on your iPhone with iOS 18.6.2:

1. Restart and Reinstall the App
Though you mentioned reinstalling didn't help, I recommend uninstalling Paint.ly, restarting your iPhone, then reinstalling fresh from the App Store. This ensures corrupted app files are removed and replaced.

2. Update to the Latest Version
Check the App Store for any updates to Paint.ly. Sometimes the developers release quick patches after crashes are reported.

3. Clear Cache and Free Up Storage
While iOS doesn’t offer a direct cache clearing for apps, freeing up iPhone storage (aim for at least 1-2 GB free) can improve stability. You can check storage in Settings > General > iPhone Storage.

4. Check App Permissions
Go to Settings > Paint.ly and make sure necessary permissions (like Photos or Camera if Paint.ly requests them) are enabled. Missing permissions can cause crashes at startup.

5. Reset Network Settings
This can sometimes fix conflicts that cause immediate app crashes related to online content loading. Head to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.

6. Avoid Heavy Projects or Backup Usage
If you’re trying to open a large or corrupted Paint.ly project, the app might crash immediately. Try starting the app without loading any project, or check if there’s a safe mode option.

7. Keep an Eye on Official Channels for Fixes
Crashes after updates often get fixed quickly via app patches. I’d recommend monitoring Paint.ly’s App Store page or social media updates for announcements1 4.

If none of these work, the crash might be a specific bug in the latest Paint.ly version for iOS 18.6.2 that needs developer intervention. I can help escalate this issue to the support team if you like—just let me know!

Are you satisfied with this solution, or would you like me to help you escalate the issue?