Hi, I understand that your Kia Access app was set up with an email and phone number that aren't yours, which can definitely cause confusion. Let’s work together to fix that.

First, just to clarify:
- Do you have access to the Kia Access app right now on your phone?
- Can you log in using that email and phone number that were used by the dealer?
- Or is it preventing you from logging in entirely?

Knowing this will help me guide you better on how to update your account info securely.

Generally, here's what can be done once logged in:
1. Open the Kia Access app and navigate to your profile or account settings. There should be options to edit your email address and phone number attached to the account.
2. Update those fields with your correct email and phone number. This will ensure future communications and verifications come through your contact details.
3. Save the changes and log out, then log back in to confirm the update took effect.

If you can’t log in because the credentials belong to someone else or are invalid:
- You might need to create a new Kia Access account using your actual email and phone number and then associate your vehicle with this new account.
- Alternatively, you can contact Kia support or visit the dealer to have them help transfer the vehicle to your correct account details securely.

I can guide you through either path—just let me know which situation best matches yours or if anything sounds unclear.

Are you able to check the app now and confirm if you can log in with those dealer-set credentials?

I cant log in, it wants to validate account by texting that phone # or sending to that email

Thanks for sharing that detail. Since the app wants to send verification codes to the dealer’s email and phone number—not yours—that naturally blocks your access.

Here’s what we can do to resolve this:

1. Contact your dealership: Let them know your situation and request that they update the Kia Access account information to your correct email and phone number. Since they initially set it up with their info, they may need to officially transfer the account ownership details or unlink the vehicle from their credentials.

2. If the dealership can’t or won’t update the info:
- You can create a new Kia Access account using your correct email and phone number.
- Then, ask the dealership (or Kia customer support) to associate your vehicle’s VIN (Vehicle Identification Number) with this new account. This step ensures only you have access.

3. Reach out to Kia Support directly: If the dealer isn’t responsive, Kia’s support team can assist with ownership transfers and account issues. You can email them at [email protected] to escalate the matter securely.

Unfortunately, since two-factor authentication is set to the wrong contact information, there’s no way to bypass that verification from your side alone for security reasons.

Would you like me to guide you through creating a new account and securing that transfer, or do you want assistance drafting a message to your dealer or Kia support?

Contact Kia Access app support

Thanks for asking! For Kia Access app support, you can reach the Kia Connect Call Center at 1-844-886-9411. They handle account issues, vehicle associations, and other app-related support and are available Monday to Friday from 5:00 AM to 6:00 PM PST.

Since your issue involves account verification linked to incorrect email and phone details, this number will connect you to specialized help to resolve that securely.

Would you like me to help you prepare what to say when you call, or guide you on some other next steps while you wait to contact them?