Hi there! I see your Ikon Pass app isn't tracking your runs. I'd love to help get that sorted out for you. Just to get a clearer picture:

- Are you noticing that none of your runs are being tracked at all or is it only certain stats like speed or vertical feet missing?
- Have you checked if the app has the necessary permissions, particularly location access on your Android 16 device?
- Also, are you using the latest version of the Ikon Pass app?

Let me know what you've tried so far, and we’ll work through some solutions together.

Location allowed. Was eorking until this week. Tracking stopped

Thanks for the extra info! Since your location permissions are allowed and tracking was working fine until recently, it sounds like something may have changed either in the app or how it interacts with your device.

Here’s a step-by-step approach to try and resolve this:

1. Restart your phone: Sometimes a quick reboot helps clear any temporary glitches affecting location tracking.

2. Update the Ikon Pass app: Make sure the app is updated to the latest version from the Google Play Store. Updates often fix bugs that could affect tracking.

3. Clear app cache and data:
- Go to your phone’s Settings > Apps > Ikon Pass.
- Tap Storage & cache.
- First, tap Clear Cache, then if needed, tap Clear Data (note this may remove saved preferences).
- Restart the app and check if tracking works.

4. Check Location Mode: In your phone’s settings under Location, ensure it's set to High accuracy for best tracking results.

5. App-specific location permission check: Even though location is allowed, double-check that it’s set to “Allow all the time” and not “Allow only while using the app” as tracking usually needs continuous access during your runs.

6. Manual tracking toggle: In the app, try manually starting and stopping tracking instead of relying on automatic prompts. Sometimes manual activation works better.

7. Network connection: Ensure you have a stable internet connection during your runs; tracking statistics are often uploaded in real time.

If after these steps tracking still doesn’t work, it could be related to a recent app bug or server side issue. I see some reports from users about tracking stopping abruptly in recent times as well1 2. In that case, it’s a good idea to contact Ikon Pass support directly at [email protected] for them to investigate your account from their side.

Would you like to try those steps and let me know what happens? I’m here to help you through it!

Does Ikon Pass app need an update for location tracking?

Great question! Yes, the Ikon Pass app does require periodic updates to maintain and improve location tracking features. Updates often include bug fixes and improvements to GPS tracking accuracy, which are essential for reliably tracking your runs on the mountain.

Since you've mentioned tracking stopped working recently, it’s a good idea to check the Google Play Store to ensure you have the latest version installed. Users have reported that updating the app can resolve some tracking issues experienced after certain updates or changes to the app’s backend4 9.

If you already have the latest version, but tracking still fails, the issue could relate to an ongoing bug or server-side issue. In that case, contacting Ikon Pass support at [email protected] might be helpful for them to provide more specific assistance.

Would you like some help checking for app updates or further steps after updating?