[Boxer] Boxer is not syncing, says to wait 17 minutes. Not helping, I have a number of emails stuck...

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Brian
8 months ago In Boxer
boxer is not syncing, says to wait 17 minutes. Not helping, I have a number of emails stuck...

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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8 months ago

Hello! I see that your Boxer app is showing a "wait 17 minutes" message and your emails are stuck without syncing. Let's get this sorted out for you.

To better assist, could you tell me:
- Have you tried restarting the device or the app since this started happening?
- Are you connected to a stable network (Wi-Fi or cellular)?
- Is this happening with all emails or just certain accounts?

Meanwhile, here are some step-by-step suggestions that usually help resolve syncing issues in Boxer on Windows:

1. Force manual sync: Sometimes the automatic sync gets stuck. Open Boxer, then pull down on the inbox list (or find a manual sync option) to trigger a force sync.

2. Restart Boxer app: Close the app completely and reopen it to refresh its connection.

3. Restart your computer: A full reboot often clears temporary glitches or stuck processes.

4. Check your network connection: Verify you have a solid internet connection. Sync issues often stem from poor connectivity.

5. Check Exchange ActiveSync (EAS) status: Boxer syncs via Exchange ActiveSync for corporate accounts. If EAS is disabled for your user account on the mail server, syncing will fail. You might need to contact your Exchange or IT admin to ensure EAS is enabled for your account.

6. Clear Boxer app cache or data: On Windows, you may clear the app cache or, if possible, reset the app data for Boxer to remove corrupted files interfering with syncing.

7. Update or reinstall Boxer: Make sure your Boxer app is at the latest version. If it’s up to date but still not working, uninstall and reinstall the app. After reinstalling, log in again—this often resolves stuck mail issues.

If after these steps the problem persists, it might help to collect Boxer app logs for deeper investigation or verify if there is a server-side issue affecting sync.

Please let me know which steps you've tried or if you want me to guide you through any step specifically. We can take it one step at a time! Are you connected via work Exchange account or another email provider? That detail helps tailor the solution.

Are you satisfied with the solution I provided so far?

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