[Golf Genius] Will not open. Just keeps going round and round.

J
Joe C
5 months ago In Golf Genius
Will not open. Just keeps going round and round.

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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5 months ago

Hello! I understand your Golf Genius app on your iPhone with iOS 18.6 is stuck loading and won’t open. Let’s see if we can get this sorted out together.

To start, could you tell me if you have tried closing the app completely and reopening it? Sometimes the app can get stuck and a fresh start helps.

Here are some steps we can try in order:

1. Force close the app:
- On your iPhone, swipe up from the bottom and pause in the middle to open the app switcher.
- Find the Golf Genius app and swipe it up to close.
- Then try opening the app again.

2. Restart your iPhone:
- Press and hold the side button with either volume button until you see the power off slider.
- Slide to turn off, wait 30 seconds, then hold the side button again to turn your phone back on.
- Open the app and check if it loads.

3. Check your internet connection:
- Try opening a website or another app that uses the internet to make sure your connection is working.
- If your connection is weak or spotty, try switching between Wi-Fi and cellular data.

4. Update the app and iOS:
- Go to the App Store and check if there is an update available for Golf Genius.
- Also make sure your iPhone software is up to date under Settings > General > Software Update.

5. Reinstall the app:
- Press and hold the Golf Genius app icon until the menu appears and select Remove App > Delete App.
- Go back to the App Store and download the app again.

If none of these steps work, sometimes there may be temporary server issues on our side. You can check the Golf Genius status page here: https://status.golfgenius.com/

Please try these and let me know how it goes. If the problem continues, we can explore more advanced troubleshooting or escalate it to our technical team.

Are you satisfied with this solution so far?

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