Hi there! I understand you’ve paid twice for ShortMax subscriptions—$3.99 and $20—but you still can’t access beyond episode 20 on either account. Let me help get this sorted out.

Just to clarify before we start:
- Did you use two separate email addresses or login IDs for your two accounts?
- When you say neither passes episode 20, do both accounts show the same restriction despite payment?
- Have you tried logging out and logging back into the app after the payments?

Once I have these details, I can guide you better. Meanwhile, here are some initial steps you can try with your Windows device and WebKit browser:

1. Clear the app cache or browser cache: Sometimes old data restricts content updates.
2. Ensure the app is updated to the latest version: An outdated app can block proper subscription access.
3. Log out from all accounts on the app, then log in only with the paying account you want to use.
4. Check the subscription status within the app’s account or subscription settings to confirm the app recognizes your payments.
5. If you have their email confirmation receipts, keep them handy for verification.

If after these steps it still blocks you at episode 20, it might be a backend issue with ShortMax recognizing multiple accounts or duplicate subscriptions. Several users have reported similar problems where multiple payments didn’t grant full access, and customer service slow response is common1 4.

In that case, I recommend:
- Contacting ShortMax support directly via their dedicated email [email protected] referencing your payment details and account info.
- Requesting a refund on duplicate charges if you only intend to keep one account active.

Does that help? Let me know the info I asked for, and if you’ve tried any steps already so we can dive deeper as needed.

i see there are two different log in on f/b other Google

Thanks for sharing that! Since you have two different login options—Facebook and Google—it sounds like your two ShortMax accounts are tied to these separate platforms. That can definitely cause confusion about where your subscription applies.

Here's what I suggest to resolve the access issue:

1. Decide which login (Facebook or Google) you want to use going forward. It’s simpler to use just one account to avoid subscription conflicts.

2. Log out of the ShortMax app completely.

3. Clear your browser cache on your Windows device’s WebKit browser to remove any stored login data.

4. Log back in using the preferred login method that corresponds to the account with the paid subscription you want to keep.

5. Check the subscription status under your account settings in the app to confirm which one shows your paid upgrade.

6. Try accessing episodes again to see if the restriction beyond episode 20 is lifted.

If after doing this, the issue persists on the paid account you want to use, it may be that the account subscription status hasn’t synced properly. In that case:

- Reach out to ShortMax support at [email protected], explain the two accounts scenario, and provide payment proof for both if possible.

- Request assistance to either consolidate your subscriptions or get a refund for the duplicate charge.

Does that make sense? Would you like me to walk you through clearing your cache or checking subscription status on your device?

i cancel f/b and logged back in but i dont know what acct i paid the $20

Thanks for the update. Since you're unsure which account the $20 payment went to, here’s how to identify it:

1. Check your payment method statements:
Look at the bank or credit card statement you used for the $20 payment. The transaction description might give clues about which account or platform (Google or Facebook) processed it.

2. Check subscription status on each account:
- Log into your ShortMax app or website using your Google login, go to account or subscription settings, and see if it indicates an active paid subscription.
- Do the same for the Facebook login.

This can help you see which account recognizes the $20 upgrade.

3. Check receipts or confirmation emails:
Usually, services send a payment confirmation email. Search your email inboxes (both linked to Google and Facebook) for any emails mentioning ShortMax payment or receipt.

4. If you still can’t determine the paid account:
Contact ShortMax support at [email protected]. Explain the situation, mention the payment amount and dates, and provide the transaction info from your bank or card statement. They can look up which account received the payment and assist with managing or consolidating your subscriptions.2 3

Would you like assistance with checking your subscription status in the app for either login? Or help locating your bank transaction details? Let me know!

no email was sent only see back ref#

Thanks for letting me know that you only have a reference number and no email confirmation. That’s actually quite common with ShortMax payments sometimes. Here’s what I recommend doing next to clear things up:

1. Use the reference number when contacting support:
You can reach out to ShortMax’s customer service via their app by going to Profile > Feedback, which opens an email pre-filled with their support address, or email them directly at [email protected]. Make sure to include that reference number along with details of your issue (the two accounts, payments made, and access problems). The reference number helps them quickly locate your transactions and verify your payments.

2. Check the app or website for an account number:
Some users have an account number within the app (under profile or subscription settings) which you can also provide to support for faster assistance.

3. Keep your payment method details handy:
Even without an email, your bank or card statement with the transaction date and amount will help support verify your payment.

Because ShortMax doesn’t always send emails automatically, the reference number is the main identifier to track your purchase. So definitely keep that safe and share it when requesting help1 3.

If you want, I can help you draft the email to support including all relevant info. Just let me know!

Are you satisfied with this guidance so far?