Hi there! I’m sorry to hear you’re having trouble logging in to Rubi after mining without any issues for a while. Can you tell me a bit more about what happens exactly when you try to log in? For example, does the app just stay on the same screen, crash, or show any messages at all?

Meanwhile, here are some initial steps we can try to troubleshoot:

1. Close the Rubi app completely on your iPhone and restart it.
2. Make sure your iPhone is connected to a stable internet connection (Wi-Fi or cellular).
3. Check if there is an update available for the Rubi app in the App Store. Using an outdated version sometimes causes such issues.
4. Restart your iPhone to clear temporary glitches.

If it still does nothing after these steps, let me know if you see any unusual behavior, like the login button not responding or the screen refreshing oddly. Also, have you checked if your account might have any restrictions or flags?

Once I have a bit more info, I can guide you through some deeper troubleshooting. How does that sound?

Internet connection is perfect. I’ve turned iPhone off and on. I’ve shut down app and restarted. I’ve checked for updates. It still does nothing on the login screen. After I enter details it just continues to try and load but doesnt

Thanks for the details! Since the login screen just keeps trying to load after you enter your credentials—and you’ve already confirmed your internet connection is solid and tried restarting both your iPhone and the app—it sounds like it could be related to a deeper app or network setting issue.

Here’s what I’d recommend next on your iPhone (iOS 18.5):

1. Reset Network Settings: Sometimes, network configurations can interfere with app logins even if the connection seems perfect.
- Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
- This will reset Wi-Fi passwords and network preferences, so be ready to reconnect to your Wi-Fi afterward.

2. Check for system-wide or app-specific account issues:
- Try logging into your Rubi account temporarily on a web browser on your iPhone or another device to make sure the actual account is working fine.
- If you can’t log in on the web either, there might be an account block or verification needed.

3. Sign Out and In of Apple ID (if your login uses Apple ID):
- Go to Settings > tap your Apple ID at the top > Scroll down and tap Sign Out, then sign back in. This can refresh authentication services that apps rely on.

4. Delete and Reinstall the Rubi App:
- This clears any possible corrupted files or cached data that could be causing the persistent loading issue. Just make sure you know your login info handy.

Please try these steps and let me know if the login still doesn’t proceed. If it continues, we can investigate server status on our end or look into advanced troubleshooting. How does that sound?

If you want, I can also help you walk through any of these steps!