If the FLIR Cloud app is not opening and you cannot access your saved videos, follow these steps to try and resolve the issue:

1. Check for Updates:
Ensure that you are using the latest version of the FLIR Cloud app. Open the App Store, navigate to the Updates tab, and see if an update for the FLIR Cloud app is available.

2. Restart Your Device:
Sometimes, a simple restart can resolve app-related issues. Restart your iPhone and then try opening the FLIR Cloud app again.

3. Check App Permissions:
Make sure the app has the necessary permissions to access storage:
- Go to Settings on your iPhone.
- Scroll down to find the FLIR Cloud app and tap on it.
- Confirm that it has permission to access photos and storage.

4. Reinstall the App:
If the app still doesn't open, try deleting and reinstalling it:
- Press and hold the FLIR Cloud app icon until it jiggles.
- Tap the X to delete the app.
- Go to the App Store, search for FLIR Cloud, and download it again.

5. Network Connection:
Make sure your device is connected to a stable internet connection as the app requires connectivity to retrieve saved videos. If you are using Wi-Fi, try switching to cellular data, or vice versa.

6. Access Videos Directly through NVR:
If the app continues to malfunction, access your saved videos directly via your NVR (Network Video Recorder):
- Use the web interface of your NVR by entering its IP address in a web browser on your computer.
- Log in with your credentials and navigate to the video playback section to retrieve your desired videos.

7. Contact Support:
If none of these steps work, the issue may be specific to your app or hardware. It is advisable to reach out to FLIR support for further assistance or visit their help page here - [learn more].

By following these steps, you should be able to troubleshoot the app issue and access your saved videos promptly. If you have any additional questions or need further assistance, feel free to ask.