Hi! I see your custom voices in the MyTunes app aren’t responding but the regular (pre-set) voices are working fine. Let’s get to the bottom of this.

First, can you tell me a bit more about the issue? For example:
- Are you trying to use voices you created or imported?
- Is the app showing any error messages when you select a custom voice?
- Have you recently updated the app or your iOS version?
- Have you tried restarting the app or your iPhone already?

This info will help me understand what might be going on.

In the meantime, here’s a step-by-step you can try that often helps with custom voice issues in MyTunes:

1. Restart the app: Swipe up from the bottom of your iPhone screen and swipe the MyTunes app off to close it, then open it again.
2. Check your internet connection: Custom voices may need to access online servers, so ensure you have a stable connection (Wi-Fi or cellular with data).
3. Re-select the custom voice: Go into your MyTunes voice settings, find the custom voice you want, and toggle it off then back on or re-select it to refresh the settings.
4. Update the app: Make sure your MyTunes app is updated to the latest version available on the App Store. Sometimes updates fix voice issues.
5. Clear app cache or reinstall: If those don’t work, try deleting the app and reinstalling it. This resets app data, which sometimes clears glitches with custom voices.

If none of that gets the custom voices working, it might be a bug or an issue with the custom voice files themselves. Let me know what you tried and what you observe, and I can guide you to more advanced troubleshooting or recommend contacting MyTunes support for account or server-side checks.

Are you able to try these steps and share how it goes?

Have tried all the above still not working

Thanks for letting me know you've already tried the basic troubleshooting steps. Since the custom voices are still not responding, let’s take it a bit further.

Here’s what I recommend next:

1. Log out and log back in: Sometimes, session glitches cause issues with custom features like voices. Open MyTunes, sign out of your account completely, close the app, then reopen and log back in. This refreshes your user profile and permissions.
2. Check for account restrictions or licensing: Some custom voices might require specific permissions or licenses available only to certain account types or subscriptions. Verify your account status in the app settings or your subscription page.
3. Inspect device settings: Go to your iPhone’s Settings > Accessibility > Spoken Content > Voices and see if the custom voices appear there. If they do, try downloading or re-downloading them directly from the phone’s system. Sometimes system-level voice files have to sync with app usage.
4. Reset network settings: Since some custom voices might stream or validate through MyTunes servers, try resetting your network settings: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. (Note: This resets Wi-Fi passwords.)
5. Check for any app updates or iOS beta issues: Since you mentioned iOS version 18.7, if this is a beta or very new iOS version, it might have compatibility problems. Ensure MyTunes is updated, or try using the app on a device with a stable iOS release.
6. Contact MyTunes support or report a bug: If none of these steps resolve the problem, the issue might be a bug on their end or a server-side glitch affecting custom voices specifically. You can contact MyTunes support at [email protected] for direct assistance.

A user on Reddit also found that logging out, closing the app properly, and logging back in solved voice-related issues for them, so step 1 is often helpful1.

Give these a try and let me know how it goes. I’ll keep assisting until your custom voices work smoothly!

Are you satisfied with these advanced steps, or would you like me to help you further?

Common reasons MyTunes app won't work on [your device]

Great question! When MyTunes app isn't working properly on your iPhone running iOS 18.7, especially if custom voices are the issue, common reasons include:

1. Account or Subscription Issues: Some custom voices require specific licenses or subscriptions. If your account status changed or permissions expired, those voices may not respond.

2. App Cache or Profile Glitches: Sometimes the app’s cached data or your logged-in session can get corrupted. Logging out completely, closing the app fully, and logging back in often resolves this1.

3. Network Connectivity Problems: Custom voices often connect to MyTunes servers to work. An unstable or limited internet connection may prevent them from loading or playing.

4. Compatibility with iOS Version: Since you’re on iOS 18.7, if this is a newer or beta release, app compatibility issues might affect voice features until updates are released.

5. Corrupted Voice Data: Sometimes the custom voice files themselves or their downloads get corrupted. Re-downloading or reinstalling the app can help.

6. Device Storage or Settings Conflicts: Low storage, restrictions in Accessibility settings, or conflicts within iPhone Settings > Accessibility > Spoken Content > Voices can interfere with custom voice functionality.

7. App Bugs or Server Issues: Occasionally, bugs or server-side problems affect features like custom voices, requiring developers to push fixes or perform maintenance.

If you want, I can guide you through checking these, including verifying your account and permissions, network settings, and iOS compatibility. Also, contacting MyTunes support at [email protected] is a good option if the problem appears persistent or widespread.

Would you like me to help you check any specific area? Are there other details about the issue you noticed?