Hi there! I understand that KidsGuard Pro is only showing you the device's lock and unlock logs, but not the detailed activity of what the user is doing. Let's get to the bottom of this together.

First, can you confirm whether the target device is Android or iPhone? Also, have you checked if all required permissions were granted to KidsGuard Pro on that device? Often, the app needs specific permissions like usage access, app activity tracking, or accessibility settings enabled to monitor user activity beyond simple lock/unlock logs.

Here’s a step-by-step approach to troubleshoot:

1. Check Permissions on Target Device:
- Go to Settings > Apps > KidsGuard Pro > Permissions. Make sure all relevant permissions (access to usage data, accessibility, notifications) are enabled.
- For Android devices especially, usage access permission is critical for tracking app activity.

2. Verify App is Running in Background:
- Ensure KidsGuard Pro is running in the background without battery optimization restrictions that might disable its tracking capabilities.

3. Reinstall or Update:
- If permissions are correct but data is still not showing, try reinstalling the app on the target device and updating it to the latest version.

4. Check Monitoring Settings on Your Dashboard:
- Log into your KidsGuard Pro dashboard online and verify that monitoring for app usage and activities is enabled, not just lock/unlock logs.

5. Restart Devices:
- Sometimes a simple restart of both the target device and your monitoring device can refresh connections and sync activity logs properly.

If you already tried these, please let me know which steps you have done so I can suggest more advanced options. Also, letting me know the target device type will help me tailor the advice.

Are you able to check the permissions and let me know? That will be a good starting point.