Hi there! I see you're having trouble getting the Surplife app to work on your Moto G Pure. I'd love to help you get that sorted out.

Could you tell me a bit more about what exactly isn’t working? For example:
- Is the app not opening at all?
- Does it crash or freeze?
- Are you having trouble connecting to your Surplife devices through the app?
- Any error messages showing up?

Once I know more details, I can guide you through some simple fixes tailored for your Android 10 device.

Meanwhile, here are a few initial steps that often help with app issues on Moto G Pure:

1. Restart your phone: This clears temporary glitches.
2. Check for app updates: Go to the Google Play Store and see if there’s an update for Surplife.
3. Clear the app cache:
- Go to Settings > Apps & notifications > See all apps > Surplife
- Tap Storage & cache
- Tap Clear cache
4. Ensure your Wi-Fi is 2.4 GHz, not 5 GHz, since some IoT devices only support 2.4 GHz networks.

If you tried any of these steps already, please let me know, and we can dig deeper.

Additionally, some users report that resetting the Surplife device by toggling power off/on three times quickly before pairing can help3 4.

Let me know what you’ve tried and any symptoms you notice, so I can assist you better!