Hi there! I’d be happy to help you get your Surplife app working on your Android 10 device with WebKit browser. To get started, could you tell me a bit more about the issue you’re facing? For example:
- Does the app fail to open at all, or do you have problems connecting to your Surplife device through the app?
- Are you seeing any error messages?
- Is your Surplife device powered on and ready to connect?
- Are you connected to a WiFi network, and if so, is it 2.4GHz or 5GHz? (Surplife devices typically only support 2.4GHz)

Once I have a bit more info, I’ll guide you through some clear steps to troubleshoot this together!

I try to download the app and it tells me it will not work on my device. Moto G pure

Thanks for sharing you’re using a Moto G Pure and getting a message that the Surplife app isn’t compatible with your device. I see the Moto G Pure runs Android 10, and sometimes apps have specific compatibility requirements that may block installation on certain devices or OS versions.

Here’s what we can try step-by-step:

1. Check Play Store for Updates:
Ensure that your Google Play Store app is updated. An outdated Play Store sometimes incorrectly shows compatibility issues.

2. Clear Play Store Cache and Data:
- Go to Settings > Apps > Google Play Store.
- Tap Storage & cache.
- Clear both cache and data. This can refresh the app list and compatibility info.

3. Check Android Version:
Though you mentioned Android 10, verifying there’s no pending system update is good. Sometimes apps require newer versions. Go to Settings > System > System update, and update if an update is available.

4. Try Installing the Surplife APK Manually:
If Play Store installation is blocked, you could try downloading the Surplife APK file directly from the official Surplife website or trusted source and manually install it. To do this:
- Go to Settings > Security and enable Install Unknown Apps for your browser or file manager.
- Download the APK and open it to install.
- Please only do this via official or trusted sources to avoid security risks.

5. Check for Device-Specific Compatibility Notes:
It appears there isn’t specific mention of Moto G Pure being unsupported outright in Surplife official compatibility info, but some reports suggest certain devices may have issues if the Play Store flags incompatibility5. Also, since the Moto G Pure is a budget device, occasionally apps with higher hardware demands might restrict installation.

If these steps don’t allow installation, the issue might be that the app or its current version is not officially optimized for the Moto G Pure. In that case:
- You might want to contact Surplife support to ask if there’s a compatible app version planned.
- Alternatively, if you’re trying to configure Surplife device via hotspot or WiFi, there might be ways to control it using Surplife web access or an alternative device.

Would you like help with the manual APK install steps, or should we explore alternative ways to use your Surplife device meanwhile? Let me know!