Hi there! I see you're encountering the E-2 error code with your GTC Smart Stove app. Let's work together to get this sorted out. Could you tell me a bit more about when exactly the E-2 code appears? For example, does it show up during startup, ignition, or after the stove has been running for a bit? Also, are you noticing any unusual behavior like the stove not heating properly or any error messages on the status screen? This info will help me guide you better.

Meanwhile, based on common causes for the E-2 code on GTC Smart Stoves, here are some steps that usually help:

1. Check for Ignition Issues: E-2 often points to ignition failure. This could happen if pellets aren't feeding properly or if there’s ash buildup in the igniter area. Ensure the pellet hopper is filled and pellets move smoothly. Also inspect and carefully clean the igniter hole to remove any trapped ash.

2. Inspect Exhaust Temperature: On the app's status screen, look at the Exhaust temperature reading. If it reads about the same or lower than your room temperature even when the stove is running, it might indicate a faulty exhaust sensor.

3. Clean Burn Pot and Vacuum Hose: Sometimes a dirty burn pot or clogged vacuum hose/switch can trigger this error. Cleaning these parts can often fix the problem.

4. Reset the Stove: Try turning the stove off completely, wait a few minutes, and then turn it back on to see if the error clears.

If you’ve already tried any of these or need more detailed guidance (especially with cleaning or checking sensors), just let me know what you’ve done so far, and we can dig deeper or explore more advanced troubleshooting.

Are you comfortable checking these parts, or would you prefer step-by-step assistance from me?

Pot overflows with pellets. Fan is running

Thank you for the extra details! If the burn pot is overflowing with pellets while the fan is running, this usually means that the stove is feeding pellets faster than they are burning. Let’s go through a few key checks and adjustments to fix this:

1. Adjust the Pellet Feed Rate:
Your stove has a feed rate control that regulates how fast pellets get delivered to the burn pot. If it's set too high, pellets accumulate faster than they burn, causing overflow. Try lowering the feed rate setting gradually on the stove’s control panel or via the app until pellet feeding matches combustion2.

2. Check Burn Pot Airflow:
Make sure the burn pot’s air holes aren’t clogged with ash or debris. Blocked air holes reduce airflow which slows combustion, causing pellets to build up. Cleaning the burn pot and making sure air holes are clear can help improve burning and reduce overflow6.

3. Inspect the Exhaust or Draft Fan:
Even though the fan seems to be running, confirm it’s running at the proper speed and not blocked. Insufficient airflow can slow combustion causing pellet backup. Cleaning the exhaust vents and fan blades, and verifying operation ensures good draft and combustion1.

4. Pellet Quality:
Poor quality or damp pellets don’t burn well and can cause overflow issues. Ensure you’re using dry, high-quality pellets recommended for your stove.

5. Reset and Test:
After making adjustments and cleaning, fully power off your stove, wait a few minutes, then power it back on and monitor. Watch the burn pot to see if pellets feed at a balanced rate relative to combustion.

If you want, I can walk you through adjusting the feed rate and checking airflow step-by-step on your iPhone with the GTC Smart Stove app. Just let me know! Are you able to access the feed rate controls in the app now?

No. Have tried before you need a password to do that as far as I can tell. All this happened a couple burns after a good cleaning

Thanks for letting me know that you need a password to adjust the feed rate and that this issue came on shortly after a good cleaning. It definitely helps narrow things down.

Regarding the password requirement on the GTC Smart Stove app: resetting or bypassing the password isn't straightforward through the app itself. However, some users have found success by performing a power cycle on the stove—shutting it down, unplugging it from the wall for a few minutes, and then powering it back up. This sometimes resets certain controls or password prompts temporarily1.

Here’s what I recommend next:

1. Power cycle the stove: Turn off the stove completely, unplug it from the outlet, wait about 5 minutes, then plug it back in and power it up. Check if the password prompt or error clears and if you gain access to adjust the feed rate.

2. Try a Factory Reset or Reset Code: Some models have a factory reset option or reset code accessible via the stove’s physical control panel (digipad). If you have the user manual, there may be a mention of this. If not, I can help find the specific steps if you tell me your exact model name or number.

3. Contact Support for Password Issues: If neither of the above works and you can’t adjust the feed rate due to password lockout, I recommend contacting GTC’s higher support. They can assist with resetting passwords or giving code access:
- Email: [email protected]

4. Double-check cleaning components: Since this started right after cleaning, double-check that the auger feed tube, burn pot, and sensors are all reassembled correctly and no wires or sensors were accidentally dislodged. A misaligned sensor might cause the stove logic to lock certain controls for safety.

Please try the power cycle first and let me know if it helps regain access or clears the error. If not, I’ll guide you through the next steps based on your stove model. Are you comfortable trying the unplug/replug method now? And can you share the stove model if you know it?

Unplugged from wall emptied overflowing pellets. Plugged back in after ten minutes still not lighting and overflowing again

Thanks for the update. Since the stove is still overflowing with pellets and now won’t light at all even after unplugging and emptying the burn pot, this suggests the ignition system or pellet feed mechanism might be malfunctioning. Let’s troubleshoot step-by-step:

1. Check the Igniter:
The igniter is responsible for heating the pellets to start combustion. If it’s faulty or not heating up, the pellets won’t ignite even if they are feeding correctly. You can check if the igniter gets warm or glows shortly after starting the stove. If it doesn't heat up, it could be broken1.

2. Inspect the Auger for Jams or Blockages:
Pellet accumulation can happen if the auger is jammed or doesn’t feed pellets properly when igniting. A stuck auger might cause constant pellet feed leading to overflow but insufficient feed during ignition for burning. Check the auger tube for blockages or pellet dust buildup that could stop proper feeding2.

3. Verify Stove Sensors and Switches:
Sometimes a safety sensor or vacuum switch can prevent ignition if not triggered correctly. Double-check all wiring and sensors look intact after your cleaning. Make sure the vacuum hose is properly connected and not pinched or broken6.

4. Power and Fuse Check:
Confirm the stove is receiving stable power and check if there’s a fuse inside the unit that might have blown during the overflow or unplugging process5.

5. Try a Manual Ignition Test (if safe):
Some users manually test the igniter by powering it on briefly without pellet feed to see if it glows. This requires caution to avoid burns or damage. Let me know if you want instructions on this.

6. Contact Support if Needed:
If these steps don’t resolve the no-light and overflow problem, the igniter or motherboard might need professional inspection or replacement. You can email support at [email protected] for further assistance.

Would you like me to guide you through checking the igniter and auger physically or via the app controls on your iPhone? Are you familiar with handling safe stove maintenance steps? Let me know!

No glow

Thanks for confirming there’s no igniter glow. That definitely explains why the pellets aren’t lighting and are just overflowing. The igniter not glowing usually means it’s either not receiving power, it’s burned out, or there's a related electrical/control issue. Here’s what I suggest for your GTC Smart Stove on iOS 18.6:[br]

1. Check Power to the Igniter Circuit:
- Sometimes wiring or a fuse related to the igniter can fail after cleaning or pellet overflow. Confirm the stove is fully powered and check if the igniter plug and wiring harness are firmly connected and undamaged. If you’re comfortable doing so, you can open the igniter compartment to inspect. Be sure the stove is unplugged while inspecting for safety.[br]

2. Try App Diagnostics (Password “1108”):
- The factory code “1108” can unlock advanced menus in the GTC Smart Stove app, allowing you to see real-time sensor data and fan speeds. This might help determine if the igniter is getting power or if the stove’s control board is sending the ignition signal properly. If you haven't tried it yet, enter that code in the app settings to access diagnostics3.[br]

3. Inspect or Replace the Igniter:
- If wiring and power are fine, the igniter itself may have failed. Igniters can wear out over time or get damaged during cleaning. Replacing the igniter usually involves ordering a specific part for the GTC stove and installing it — often something a qualified technician can handle if you’re not comfortable.[br]

4. Check for Control Board Errors:
- Rarely, the motherboard or control board malfunctions and fails to send power to the igniter. The app diagnostic data can help catch this. If the board is faulty, it will likely need replacement.[br]

Since you mentioned the issue began shortly after a thorough cleaning, double-check if any wiring or plugs near the igniter might have been accidentally loosened or damaged during cleaning. Also, make sure no pellets or ash are obstructing the igniter itself.[br]

If you’d like, I can guide you step-by-step on how to use the app with the password to check diagnostics or on safely inspecting the igniter wiring. Also, I can provide contact info for authorized service if replacement parts or expert help is needed.[br]

Would you like to proceed with checking the app diagnostics or inspecting the igniter wiring first?

Help with app diagnosis

Great! I’ll help you use the GTC Smart Stove app to diagnose your stove’s igniter and other system info. Here’s a step-by-step guide tailored for your iPhone and iOS 18.6:

1. Open the GTC Smart Stove App:
Launch the app you usually use to control your stove.

2. Enter Password for Advanced Menu:
To access the diagnostic info and controls, you’ll need to enter the factory password: 1108.
- Look for a “Settings” or “Advanced” section in the app.
- When prompted, enter 1108 to unlock advanced options.

3. Navigate to Diagnostics or Status Screen:
Once inside the advanced menu, find the diagnostics or status page. This screen shows real-time data from sensors and system components. You should be able to see:
- Igniter status (whether it is powered or not)
- Fan speeds and temperatures
- Error codes (if any)

4. Check Igniter Power and Signals:
Confirm if the igniter is showing as powered or “heating up” in the app. If it’s off or not receiving power signals even though the stove is running, that confirms an igniter or control board issue.

5. Review Error Codes or Logs:
Look for any additional error codes or warnings beyond the E-2 code that might provide clues.

6. Test Fan Speeds and Sensor Data:
Confirm that fans and sensors report normal operation. This helps rule out airflow or sensor faults affecting ignition.

If you don’t see the advanced menu or settings option right away:
- Try tapping your stove device icon or the gear/settings icon.
- Sometimes the menu is hidden behind a long press or under an "About" or "Device Info" tab.

If you encounter any trouble finding these screens or entering the password, let me know exactly what you see on your app screen, and I’ll guide you through it.

Would you like me to wait while you open the app and try accessing the diagnostics? I can walk you through each tap!