Hello! It sounds like you're having trouble with the SOLARMAN Smart app not updating data on your iPhone unless you're connected locally. Let's try to figure this out together.
1. Check Your Network Connection: Since it only updates on a local connection, make sure that your iPhone is connected to a working Wi-Fi network with internet access. Sometimes Wi-Fi can be connected, but without internet access.
2. Reboot Your Devices: Try rebooting both your iPhone and your router. This can help reset the connection and clear temporary issues.
3. Verify App Permissions: Ensure that the SOLARMAN Smart app has the necessary permissions to access the internet. You can check this in your iPhone's settings: - Go to Settings > Privacy > Local Network and ensure the SOLARMAN app is enabled.
4. Reinstall the SOLARMAN Smart App: Sometimes, reinstalling the app can resolve connectivity issues. To do this: - Press and hold the SOLARMAN Smart app icon. - Tap on Remove App, then confirm. - Go to the App Store and download it again.
5. Network Configuration: If the issue persists, there might be a problem with how your SOLARMAN device is configured on your Wi-Fi. You may need to check the networking settings: - Open the SOLARMAN app, go to Device List, then select your device. Look for a Networking Configuration option and ensure it's correctly set up for your Wi-Fi.
If after trying these steps the problem remains, there could be a larger issue with the SOLARMAN server or your network configuration. Please feel free to reach out, and I can guide you through contacting higher-level support if needed.
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Charlotte Green
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Hello! It sounds like you're having trouble with the SOLARMAN Smart app not updating data on your iPhone unless you're connected locally. Let's try to figure this out together.
1. Check Your Network Connection: Since it only updates on a local connection, make sure that your iPhone is connected to a working Wi-Fi network with internet access. Sometimes Wi-Fi can be connected, but without internet access.
2. Reboot Your Devices: Try rebooting both your iPhone and your router. This can help reset the connection and clear temporary issues.
3. Verify App Permissions: Ensure that the SOLARMAN Smart app has the necessary permissions to access the internet. You can check this in your iPhone's settings:
- Go to Settings > Privacy > Local Network and ensure the SOLARMAN app is enabled.
4. Reinstall the SOLARMAN Smart App: Sometimes, reinstalling the app can resolve connectivity issues. To do this:
- Press and hold the SOLARMAN Smart app icon.
- Tap on Remove App, then confirm.
- Go to the App Store and download it again.
5. Network Configuration: If the issue persists, there might be a problem with how your SOLARMAN device is configured on your Wi-Fi. You may need to check the networking settings:
- Open the SOLARMAN app, go to Device List, then select your device. Look for a Networking Configuration option and ensure it's correctly set up for your Wi-Fi.
If after trying these steps the problem remains, there could be a larger issue with the SOLARMAN server or your network configuration. Please feel free to reach out, and I can guide you through contacting higher-level support if needed.
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