Hi there! Congratulations on getting your NBN connected. Let me understand a bit more about your issue: Are you unable to connect your phone to the SOLARMAN Smart app's WiFi connection, or is the app itself showing the solar logger or inverter as offline after the NBN change?

Sometimes after switching to a new internet connection or router, the SOLARMAN Smart Logger (the device that communicates your solar system data) may lose its connection to the new WiFi network because it’s still trying to connect to the old network settings.

Here’s a step-by-step approach to get you back online:

1. Confirm Your Phone’s WiFi Connection
Ensure your phone is connected to the new NBN WiFi network.

2. Restart Devices
Power cycle your new WiFi router and the solar logger or inverter device. Sometimes a simple restart helps them reconnect properly.

3. Re-link the SOLARMAN Logger to the New WiFi
Since you have a new NBN router (likely with a different WiFi SSID and password), the logger may need to be reconfigured to connect to this new network. This often means:
- Access the logger’s WiFi setup mode (usually by pressing a button on the device; check your logger manual).
- Connect your phone to the logger’s temporary WiFi hotspot broadcast from the device.
- Within the SOLARMAN Smart app, navigate to network settings and select your new NBN WiFi network, then enter the new password.
- Give it 5-10 minutes to fully reconnect and sync4.

4. Double Check Router Settings
Sometimes new routers have settings that can block devices:
- Make sure the router’s firewall isn’t blocking the logger.
- Confirm the router’s WiFi mode is compatible (2.4 GHz is typically required as many loggers don’t support 5 GHz).
- Avoid using WiFi isolation mode (which prevents devices from communicating on the network).

5. Update Firmware if Possible
If your router allows, check for and install firmware updates. This can improve compatibility and stability.

If you’ve tried reconnecting and still see the device offline or can’t link the app to the logger’s WiFi, let me know exactly which step gives trouble and any error messages you see. I’m here to guide you through it.

Are you currently able to see the logger’s WiFi as a network on your phone? Or does the SOLARMAN app show any status or error message after switching to NBN?

Yes can see logger as network on phone. its asking for password. but will no except it.

Thanks for clarifying that you see the logger’s WiFi network but the password isn’t being accepted. That’s a key detail.

Typically, the password you need to connect to the logger’s temporary WiFi hotspot is either preset by the device or sometimes printed on a label on the logger itself. It is not the same as your home WiFi password. Common default passwords can be something like “solarman123” or “12345678,” but it varies by model.

Here’s what I recommend:

1. Check for a Label or Documentation:
Look closely at the logger device or the quick start guide/manual. Often, the WiFi hotspot password is printed on a sticker.

2. Try Default Passwords:
If no label or manual is handy, try common defaults such as:
- solarman123
- 12345678
- admin1234
Use these carefully and avoid too many tries to prevent any lockout.

3. Reset the Logger’s Network Settings:
If the password previously set is unknown or not accepted, resetting the logger’s network settings to factory default will restore the original password. Usually, this involves pressing and holding a specific button on the device for around 10-15 seconds until indicator lights blink (refer to your device’s manual for exact steps). After reset, try connecting again with the default password.

4. Use the SOLARMAN Smart App Setup:
After successfully connecting to the logger’s WiFi, open the app and proceed with the WiFi reconfiguration to link the logger to your new NBN home WiFi.

If you don’t have the manual or can’t locate the password, I can help find the exact reset instructions for your logger model, or you can refer to this re-connection guide from NeoVolta which outlines the process step-by-step:
https://neovolta.com/wp-content/uploads/2024/05/Solarman-SMART-Logger-Antenna-Re-Connection-Guide-May-2024.pdf [4]

Let me know which logger model you have or if you want me to guide you through the reset steps! Are you able to find any password or label on the device now?

Thanks for your help I will check for passwords as you suggested etc

Hey, glad to hear you'll check the password details on your logger. About your question on SOLARMAN Smart app password help—if you ever forget your app login password, you can easily reset it within the app itself by clicking the "Forgot Password" link on the login page. This will guide you through retrieving or resetting your password via your registered email or phone number. There's also an official user manual that covers this process if you want a detailed step-by-step guide4.

Additionally, if you prefer a video walkthrough, there's a helpful YouTube tutorial demonstrating how to retrieve your SOLARMAN Smart app username and password here: https://www.youtube.com/watch?v=JHyjGg5K5IY [1].

If you need guidance for a password reset or have any trouble accessing your account, just let me know—I'm here to help! Are you currently able to access the app, or is password recovery your main concern right now?

Yes. I have reset password if no luck I will defaut back to original settings

Thanks for the update! It sounds like you’re on the right track with resetting your app password and considering a logger reset if needed.

Regarding issues specifically with SOLARMAN Smart app password reset:
- If you have trouble resetting your SOLARMAN app password, you can follow a straightforward process via the app’s “Forgot Password” link, which sends a reset link to your registered email or phone. Here’s a helpful video walkthrough for retrieving your username and password in case you want a visual guide: https://www.youtube.com/watch?v=JHyjGg5K5IY [1].
- If the login button is disabled or the reset link doesn’t work right away, try reinstalling the app, restarting your device, and waiting a short while before trying again—sometimes server sync takes a bit of time[4].
- For security and sync issues, sometimes waiting for an app update or a short delay helps resolve temporary password reset glitches.

If the password reset still encounters issues, or if the app continues to behave unexpectedly, you might want to contact SOLARMAN support directly at [email protected] for account-specific assistance or escalated troubleshooting.

Just let me know if you hit any particular snags during the reset, or if you want me to walk you through any specific step. Are you currently able to access the app after your password reset?