[SOLARMAN Smart] My SOLARMAN App suddenly stopped working about 4 months ago. I have no live feed information

T
Tony
1 year ago In SOLARMAN Smart
My SOLARMAN App suddenly stopped working about 4 months ago. I have no live feed information

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Charlotte Green

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1 year ago

Hi there! I'm sorry to hear that your SOLARMAN App has stopped working and you're not receiving any live feed information. Let’s work together to troubleshoot this issue.

Could you please provide me with a bit more detail? For example:

1. Have you noticed any error messages when trying to access the app?
2. Have you tried any troubleshooting steps already, like reinstalling the app or checking your internet connection?
3. Are you using any specific devices or inverters connected to the SOLARMAN app?

Once I have a bit more information, I’ll be able to assist you effectively!

T
Tony
1 year ago

I have tried reinstalling the app but still no live feeds

user
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56 Points 7 Followers
Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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1 year ago

Thank you for the quick feedback! Since you've already reinstalled the app and are still experiencing issues with receiving live feed information, let's explore some additional troubleshooting steps.

1. Check App Permissions: Make sure the SOLARMAN App has the necessary permissions. Go to your iPhone's Settings > SOLARMAN App and ensure that permissions, like Location and Background App Refresh, are enabled.

2. Network Connection: Confirm that your internet connection is stable. You can try switching between Wi-Fi and mobile data to see if it makes a difference.

3. Plant Settings: Sometimes, the app’s plant settings may need adjustments. Here’s how to check:
- Open the SOLARMAN App and navigate to Settings.
- Look for sections related to Plant Setup or Data Source.
- Make sure that everything is configured correctly, especially if you have battery settings. Some users found that changing the data source back to “inverter summary” helped restore the live feed1.

4. Account Login: Log out of your account in the app and then log back in. This could refresh any cached data that might be causing issues.

5. App Updates: Double-check for any available updates to the SOLARMAN App. Sometimes, newer versions can resolve existing bugs.

If none of these steps help, it might be worth contacting SOLARMAN support directly at [email protected], as there may be an issue with your device or account that requires in-depth assistance.

Are you satisfied with the solution I provided, or is there something else you’d like to go over?

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