Hi! I see that your brand new inverter's logger is showing as previously connected to another home, and you'd like to get it properly connected to your current setup in the SOLARMAN Smart app. Let's work through this together.

This situation usually means the inverter's logger record still has association with a prior installation in the SOLARMAN system. Here’s what I recommend to resolve this:

1. Confirm you have the inverter’s serial number handy—we will need this for identifying it in the app.

2. Try to add the inverter as a new device in your SOLARMAN Smart app:
- Go to "Device" > "Add New Device" in the app.
- Enter the inverter's serial number exactly.
- Follow prompts to link it to your current plant/home.

3. If the app shows the message that the logger is already linked to another plant, the system has an old record tied to previous user/install.

4. In this case, the previous association usually needs to be cleared from the system side. Since you have a brand new inverter, this could be a leftover from factory test or a return unit.

5. The best course would be to contact SOLARMAN support to request the logger’s prior link be removed so you can add it afresh. You can email [email protected] with your inverter serial number and situation details.

6. Meanwhile, if you have the old user’s info or installer contact, sometimes they can release the device from their account on SOLARMAN’s backend.

If you'd like, I can guide you step-by-step through adding the device, or assist in drafting the request email to support for you. Would you like to try adding it anew first?

Also, any chance you saw an error code or message exactly as displayed in the app? That info can help me assist you better.

Reset if logger is required

Thanks for your follow-up! To clarify, you’re asking whether resetting the logger is required to resolve the issue with the inverter showing as previously connected to another home, correct?

Here’s what I can share about resetting the SOLARMAN data logger:

1. When to reset:
Resetting the data logger is generally used to clear network or communication issues or to restart the logger if it’s not responding properly. It can also help re-establish connections when adding the logger to a new plant.

2. How to reset the logger:
- Locate the logger device connected to your inverter (sometimes called the Stick Logger).
- Most SOLARMAN loggers have a small RESET button (often at the bottom or side). Press and hold this button for several seconds until the LED indicators start flashing. This signifies a reset is in progress.
- After the reset, power cycle the logger if possible (turn it off and back on).

3. Effect of reset on previous plant association:
- Resetting the logger alone may not remove the association from the previous plant’s SOLARMAN user account. This association is stored in SOLARMAN’s cloud system, so a reset won’t automatically “unlink” the device from the prior home.
- To fully clear prior connections, SOLARMAN support typically needs to remove the logger’s linkage from the previous plant in their backend system.

4. Next steps:
- You can try resetting the logger first as above and then attempt to add it again in your SOLARMAN Smart app.
- If the app still shows that the logger is connected to another home, you will need to contact SOLARMAN support at [email protected] to request the prior association be cleared.

If you want, I can walk you through the reset steps in more detail or help draft the email to support. Also, do you see any LED lights on your logger currently? That can help me confirm it’s powered and responsive.

Would you like to proceed with the reset steps now?

Reference: Stick Logger reset instructions from SOLARMAN manual1