Hello! I see you're logged into the SOLARMAN Smart App but have lost all your historical data and the app is not working as expected. Let’s get this sorted out together.

To start, could you tell me:
- When did you first notice the data loss?
- Are you seeing any error messages or specific behavior in the app now (e.g., data not updating, blank screens)?
- Have you tried logging out and back in, or reinstalling the app?
- Also, is your internet connection stable?

Meanwhile, here are some basic steps we can try:

1. Check Internet Connection: Ensure your Windows device has a stable internet connection, as the app syncs data online.

2. Refresh Data Manually: Sometimes the app needs a manual refresh or a forced sync. Look for a refresh button or logout/login to trigger a new sync.

3. Clear Cache or Data: On Windows with WebKit browsing, clear your browser cache related to the app’s web session to remove any corrupted temporary files.

4. Update the App or Browser: Make sure the app or web interface you use is updated to the latest version.

5. Check for Server Issues: Sometimes data might be missing if there’s a server-side problem. Recently, there have been reports of delayed or missing data due to server issues on SOLARMAN Smart1.

If you’ve tried these or the problem persists, I can guide you through advanced troubleshooting or escalate this to SOLARMAN’s technical support.

Can you share a bit more about the symptoms and what you’ve tried so far? That will help me tailor the best solution for you.

Have had to reset my password and now cannot get any historical data and also no daily updates.

Thanks for the extra details. Since you reset your password and now can’t access historical data or get daily updates, this issue could be related to account re-synchronization or server-side data linkage after a password change.

Here’s how we can address this step-by-step:

1. Log out and Log Back In
Sometimes, a password reset requires a full logout and re-login on all devices to refresh your session tokens. Make sure you log out completely from the SOLARMAN Smart app or web portal, then log back in with your new password.

2. Check the Server Region Setting
Some users have reported that after changes (like password resets or app updates), their accounts get linked to a different server region (e.g., switching from a local to an international server), which can cause loss of historical data display.
- In your account or app settings, verify that the server region matches the one you originally registered with.
- If available, try switching the region back and checking if the data reappears1.

3. Re-sync Devices
If you have physical monitoring hardware (like data loggers or inverters), ensure they are online and actively reporting data.
- Try restarting or reconnecting these devices to the network.
- Verify they are linked to your account under the current login.

4. Clear Cache and App Data
Since you are on Windows with WebKit browsing, clear your browser cache or app cache to remove any outdated session data that might interfere with the login state and data fetching.

5. Check for Known Server Issues or App Updates
There have been some reports of the SOLARMAN Smart app undergoing updates that temporarily disrupt historical data or daily updates, especially after forced password resets3. Check the official SOLARMAN channels or community forums for any ongoing incidents.

6. Contact Support for Account Data Recovery
If none of the above restores your data, it might be necessary to escalate this to SOLARMAN support to verify your account's backend data links and device bindings.
You can contact: [email protected] or [email protected].

Please try these steps in order and let me know what happens—especially if the historical data or daily updates start working again. That’ll help me guide you further if needed.

Are you satisfied with the solution I provided so far?