Hi there! I’m sorry to hear that you’re having trouble logging into LockMyPix Secret Photo Vault, even when you’re sure you’re using the right password. Let's work through this together.

First, can you confirm if you're receiving any specific error messages when you attempt to log in? It’s also helpful to know if you’ve changed your device recently or if you’ve reset it, as that could affect your log in.

While we gather that information, here are a couple of steps you might try:

1. Check for Correctness: Make sure that the Caps Lock key on your keyboard is not enabled since passwords are case-sensitive, and ensure there are no extra spaces before or after your password.

2. Password Recovery: If you're still unable to log in, you might want to try the password recovery option. You can do this by entering a wrong password to prompt the hint password recovery option at the top menu. This recovery process won’t interfere with your vault content1.

Let me know how it goes or if you still need assistance!

It still doesn't work

Thanks for your patience! If you’re still having trouble logging in, let’s explore a couple of additional options that might help.

1. Recovery Options: Since the initial password recovery didn’t work, let’s ensure that your recovery option is activated. Sometimes, if you've changed your device or reset it, this setting might get disabled. You can reactivate it by checking the settings within the app itself. Here’s a guide on what you may need to do: Password Recovery Help 1.

2. Clear Cache: Try clearing the cache of the LockMyPix app. Sometimes old data can create issues. You can do this by going to your device's Settings > Apps > LockMyPix > Storage > Clear Cache.

3. Reinstall the App: If clearing the cache doesn’t help, consider uninstalling the app and then reinstalling it from the Google Play Store. This can often reset anything that might be preventing the app from functioning correctly.

4. Contact Support: If none of these steps work, it may be best to reach out to LockMyPix support directly at [email protected]. They may be able to assist with specific account recovery processes that I might not have access to.

Please give these options a try and let me know how it goes!