Hi there! I’m here to help you with the issue you’re experiencing while trying to sign in to the CVS Health App on your new phone. Let’s figure this out together.

To start, can you please tell me if you're getting any specific error messages when you attempt to log in? Also, have you already checked if the app is up-to-date and if your internet connection is stable? These two factors can sometimes make a difference.

Once I have a little more detail, we can explore some steps to resolve this issue!

Can't process request

It sounds like you're encountering the "Can't process request" error when trying to sign in. This can happen due to a few reasons, including possible system errors or issues with your account. Let's go through some steps that might help resolve the problem.

1. Check Internet Connection: Ensure your phone is connected to a stable internet connection (Wi-Fi or mobile data).

2. App Update: Make sure that you have the latest version of the CVS Health App. You can check for updates in the Google Play Store.

3. Clear App Cache: Clearing cache can sometimes resolve issues. Here’s how you can do that:
- Open Settings on your phone.
- Scroll down and select Apps.
- Find and select the CVS Health App.
- Tap on Storage, then select Clear Cache.

4. Reinstall the App: If clearing the cache doesn’t help, try uninstalling and then reinstalling the app.

5. Account Issues: Sometimes, there can be issues related to your account. If you suspect this might be the case, it may be worth contacting CVCS customer care for support. You can reach them at this link: Contact Us - CVS.

If these steps don’t resolve the issue, it might be a more significant temporary problem on CVS's end—such as a server outage. In that case, I'd recommend waiting a bit and trying again later, or contacting customer care for further assistance.

Are you satisfied with the solution I provided, or is there anything else I can assist you with?