Hi there! I understand your HiKi app isn't loading on your iPhone. Let's see if we can get it working for you.

To start, could you tell me a bit more about what happens when you try to open the app? For example:
- Does the app open but stay stuck on a loading screen, or does it just close immediately?
- Are you connected to Wi-Fi or cellular data?
- Have you tried restarting your iPhone or closing and reopening the app already?

Meanwhile, here are some basic steps you can try to troubleshoot the loading issue:

1. Force Close and Restart the App
- Swipe up from the bottom of your screen (or double-click the Home button if you have one) to view open apps.
- Find the HiKi app preview and swipe it off the screen to close it completely.
- Then tap the HiKi app icon to reopen it.

2. Check Your Internet Connection
- Make sure you have a stable Wi-Fi or cellular data connection.
- Try visiting a website or opening another app that uses the internet to confirm your connection is working.

3. Restart Your iPhone
- Press and hold the side button and either volume button until the power off slider appears.
- Slide to power off and wait 30 seconds, then hold the side button again to turn it back on.

4. Update the HiKi App and iOS
- Open the App Store, tap your profile icon at the top right, and scroll down to see if an update for HiKi is available.
- Also, check your iOS version in Settings > General > Software Update to ensure it’s up to date.

If you’ve tried these and the app still won’t load, let me know what you already attempted or if there were any error messages. That will help me guide you further!

Are you able to try these steps and tell me how it goes?

It wont load