If you are unable to upload a picture when creating an account on the HiKi app, consider the following steps and potential issues:

- Check device permissions: The app requires access to your device's storage/photos to upload pictures. Ensure you have granted all necessary permissions in your device settings2.
- Supported formats and size: Make sure the picture you are uploading is in a supported format (like JPEG or PNG) and not too large.
- ID verification process: For account creation, the HiKi app may require a government-issued or student ID for verification purposes—not selfies or regular photos1. If you are being asked for a photo during ID verification, ensure you are uploading the correct type of identification as required.
- Temporary technical issues: There may be bugs or temporary issues affecting uploads. HiKi regularly releases bug fixes and performance updates, so ensure your app is up to date4.
- Contact support: If the issue persists, you can send a support ticket through the app by tapping the HiKi logo, or email their team directly at [email protected]34.

> “Please tap the Hiki logo in the app to send us a support ticket, or email the team at [email protected]; our team typically responds within 1-3 business days.”3

If your problem is related to uploading a profile photo (not ID verification), and you have confirmed permissions and format, contacting HiKi support is recommended for direct assistance34.