Hi! I’m sorry to hear your FIXD unit isn’t communicating after the recent update. Let’s get to the bottom of this together.

First, could you tell me a bit more?
- Does the FIXD sensor light up (blue light) when plugged into your car’s OBD-II port?
- Is your Bluetooth turned on and active on your Windows device?
- Are you using the FIXD app on your Windows system or a phone connected via Bluetooth?

While I wait for your answers, here’s a clear step-by-step approach we can try right now:

1. Power Cycle the Sensor and App
- Unplug the FIXD sensor from your car.
- Close the FIXD app completely. (Make sure it’s not running in the background.)
- Wait about 10 seconds, then plug the sensor back in. Check if the blue light flashes—this indicates it’s powered and attempting to connect.
- Restart the FIXD app and try connecting again.

2. Bluetooth Check
- Make sure Bluetooth is enabled on your Windows device.
- Go into Bluetooth settings and look for the FIXD sensor in the list of paired devices; if it shows up, forget/remove the device and try re-pairing.

3. Update Reverification
- Confirm your FIXD app is the latest version, especially after the update you mentioned. Sometimes a partial or corrupted update causes communication issues.

4. Vehicle OBD-II Port Check
- Inspect the port for any dirt, debris, or damage that might prevent a solid connection with the sensor. Give it a gentle clean if needed.

If you’ve already tried some of these steps or something feels off, just let me know what you tried, and I can dig deeper. Also, if you experience a “problem communicating” message or similar, that info will help me tailor advice.

Does this sound like a good starting point? I’m here to help you through it!

i was sent a new update from fixd. now my fixed unit will not communicate,

Thanks for sharing that the communication issue began right after the FIXD update. Let’s work through this carefully so we can get your FIXD sensor back online.

Here are some targeted steps based on what the update might have affected, and common solutions when communication breaks down after an update:

1. Restart and Refresh
- Completely close the FIXD app on your Windows device. Make sure it’s not running in the background (you can check Task Manager).
- Unplug the FIXD sensor from the vehicle’s OBD-II port.
- Wait around 10 seconds, then plug the sensor back in.
- Look to see if the blue light flashes, signaling power and connection attempts.
- Relaunch the FIXD app and try connecting again.
This refreshes the sensor’s connection and can often resolve hiccups after updates4.

2. Bluetooth Reconnection on Windows
- Ensure Bluetooth is enabled on your Windows 10 device. Navigate to Settings > Devices > Bluetooth & other devices.
- Look for the FIXD sensor under paired devices. If found, remove or “forget” it.
- Scan for Bluetooth devices again and try pairing the FIXD sensor fresh. Sometimes the update can disrupt the previous Bluetooth connection settings7.

3. App and Firmware Update Check
- Confirm that the FIXD app on your Windows device is fully updated to the latest version. Given your update came from FIXD, double-check no partial installs or glitches happened.
- Sometimes there is also a firmware update for the sensor itself available through the app—try looking for that option and running it if present3.

4. Clear App Cache or Reinstall if Needed
- If problems persist, uninstall the FIXD app entirely from your Windows device.
- Reboot your computer.
- Reinstall the FIXD app fresh from the official source and attempt connection again. This can clear any corruption that sometimes occurs during updates2.

5. Physical Check
- Verify the sensor is firmly connected to the OBD-II port and that port is clean and free from debris.
- If possible, test the sensor on another vehicle to check if the issue is with your sensor or vehicle port.

If after all this the FIXD sensor still won’t communicate, please let me know what exact error or app message you see. We can then explore advanced settings or consider reaching out to FIXD’s technical support directly at [email protected].

Would you like me to walk you through any of these steps right now?