Hi there! It sounds like when you open the FIXD OBD2 Scanner app on your Android 10 device, you're being shown a sales pitch or promotional screen instead of the app's main interface where you can scan your vehicle. Is that right?

Just to make sure I understand completely—does the app show only the sales pitch every time you open it, or is there an option or button on that screen to access the actual scanner functionality? Also, is this behavior new, or has the app always opened to this screen?

Once I have those details, I can guide you through some steps to try to get the app to open correctly.

I did not see a way to bupass the ad.

Thanks for clarifying that you don’t see a way to bypass the ad or sales pitch screen in the FIXD app. From what I know, the app occasionally shows promotional content, but it should allow you to proceed to the main scanning functions without needing to purchase anything first.

Since you are unable to get past the sales pitch or ad screen, here’s what I’d recommend trying step-by-step on your Android 10 device:

1. Force close the app, then reopen it
- Go to your device Settings > Apps > FIND the FIXD app > Tap "Force Stop"
- Then try opening the app again to see if it loads beyond the ad screen.

2. Clear cache and data for the FIXD app
- Settings > Apps > FIXD > Storage > Tap "Clear Cache" and then "Clear Data" (this resets the app; you may need to log in again).

3. Check for app updates
- Open Google Play Store, search for FIXD OBD2 Scanner and see if there’s an update pending.
- Sometimes an outdated app version can cause weird behaviors.

4. Make sure your device is connected to internet, preferably Wi-Fi
- The app sometimes loads promotional content from the internet, so a stable connection helps it load the proper screens.

5. Reinstall the App
- Uninstall FIXD from your device
- Restart your phone
- Reinstall the FIXD app from the Play Store and open it fresh.

If after these steps the app still does not allow you to access scanning without getting stuck on an unavoidable ad screen, it is possible there is a bug or an issue with that app version. According to the feedback and discussions from some users, while the app does include ads and promotions, it should not block core functionality1.

If the problem persists, I can help escalate it to FIXD’s support team for a deeper look or direct you to their official support at [email protected].

Does this plan sound good? Would you like me to walk you through any of these steps?