Hi there! I’m sorry to hear that you’re experiencing a black screen when trying to open Pengu. Let’s work together to figure this out.

To start, could you please let me know if you’ve tried any specific steps to resolve this so far? Additionally, does this happen every time you try to open the app, or is it intermittent?

Your answers will help me narrow down the issue, and we can go from there!

Yes it happens every time i open the app, & i tried restarting it and force stop too

Thanks for that information! Since you've already tried restarting the app and force stopping it, we can explore a few other options to help resolve the black screen issue. Here’s what you can try next:

1. Clear Cache and Data:
- Go to Settings on your Android device.
- Scroll down and tap on Apps.
- Find Pengu in the list and select it.
- Tap on Storage.
- First, tap Clear Cache. If that doesn’t work, then proceed to tap Clear Data (this may reset your settings, but your account should remain intact).

2. Check for Updates:
- Open the Google Play Store.
- Tap on the menu icon (three horizontal lines) in the top left corner.
- Select My apps & games.
- Look for any updates for Pengu and install them if available.

3. Reinstall the App:
- If the above steps don’t help, you could uninstall the app and then reinstall it.
- Press and hold the app icon for Pengu on your home screen or app drawer, then select Uninstall.
- After that, go back to the Google Play Store, search for Pengu, and install it again.

4. Check Device Storage:
- Ensure you have enough free storage space on your device, as limited storage can sometimes affect app performance.
- Go to Settings, then Storage, to see how much space is available.

Try these steps and let me know how it goes! If the issue persists, we can look into further troubleshooting steps. Are you satisfied with the solution I provided?

I have done these too, i downloaded this app 3rd time n issue is same , it just turn black

Thank you for your patience as we work through this. Since you've already tried reinstalling the app and are still facing the black screen issue, let’s dig a bit deeper. Here are a few advanced troubleshooting steps to consider:

1. Boot your device in Safe Mode:
- Safe Mode temporarily disables all third-party apps, which can help determine if an app is causing the issue. To enter Safe Mode:
- Press and hold the Power button until you see the Power off option.
- Long press on the Power off option until you see the prompt for Safe Mode, then tap OK.
- Once in Safe Mode, try opening Pengu again. If it works, a third-party app might be causing the black screen issue.

2. Check for Device Software Updates:
- Ensure that your Android OS is up to date.
- Go to Settings > System > Software Update and check for any available updates. Install them if necessary.

3. Inspect App Permissions:
- Sometimes, incorrect or missing permissions can lead to issues. Go to Settings > Apps > Pengu > Permissions and ensure all necessary permissions are granted.

4. Check for Background Processes:
- If other applications are consuming too many resources, it can cause issues. You can check and limit background processes in Settings > Developer Options (if enabled) > Background process limit.

If these steps do not solve the issue, it could indicate a compatibility problem with your device or a more technical issue requiring assistance from Pengu's support team. In that case, consider reaching out for detailed help at [email protected].

Let me know how it goes or if you have any questions about these steps! Are you satisfied with the solution I provided?