Hi! I see that your Finelo app isn’t processing the pictures of charts properly. I’d like to help you get that sorted. To start, could you tell me a bit more about what happens when you upload or try to process these chart images? For example:

- Does the app give any error message or just not respond?
- Have you ensured the images are clear and in a supported format (like JPG or PNG)?
- Is your internet connection stable while doing this?
- Have you tried logging out and back into the app or restarting it?

A few initial troubleshooting steps that often help with image processing issues in Finelo include:

1. Check Image Quality and Format: Make sure the pictures of the charts are clear, not blurry, and saved in common formats such as JPG or PNG.
2. Restart the App: Close the app completely and reopen it to refresh its processes.
3. Log Out/In: Sometimes a fresh login can reset any temporary glitches.
4. Stable Internet: Ensure you have a good internet connection as processing images uses cloud resources.

If you’ve done these already or still get issues, there might be specific app or account-related problems we can look deeper into, like checking for app updates or verifying your account settings.

Please let me know which steps you’ve tried and what exactly happens when the app doesn’t process the chart picture. That way, I can guide you more precisely!