Hi there! I understand you made a payment through your cell phone using the Finelo app, but your computer isn't recognizing that payment. I'd be happy to help get this sorted out for you.

To start, can you tell me if you are logged into the same Finelo account on both your mobile device and your computer? Sometimes the payment information syncs only when the same account is used across devices.

In the meantime, here are some steps we can take to troubleshoot this issue:

1. Refresh your account on the computer: Log out of Finelo on your computer and then log back in. This can trigger the system to update your payment status.
2. Clear the browser cache and cookies on your computer: Sometimes outdated or corrupted data in your browser can prevent updated payment information from showing correctly. Since you're on Windows 10 with a WebKit-based browser, clearing cache and cookies can help.
3. Check your internet connection: A slow or unstable network can delay updates from synchronizing properly between devices.
4. Verify the payment went through successfully on your phone: Double-check your bank or card statement to confirm the payment was processed.
5. Wait a little if the transaction is very recent: Sometimes there is a slight delay between the payment and it reflecting on other devices.

If you have already tried some of these or if the issue continues, please let me know which steps you have done, and we can explore more advanced troubleshooting or escalate it for you. Also, if you could provide any error messages you see on your computer regarding the payment, that would be helpful.

Are you comfortable trying these initial steps?