[MyPics] Failed to create file on import.

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8 months ago In MyPics
Failed to create file on import.

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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8 months ago

Hi there! I see you're having trouble with the MyPics app giving a "Failed to create file on import" error. Let's work together to get this sorted out.

To start, could you tell me a bit more about when exactly this error pops up? For example:
- Are you importing photos from your iPhone’s Photos app or from another source?
- Does this happen with all photos or just certain ones?
- Is your iPhone storage almost full or do you have enough free space?
- Have you recently changed any settings in MyPics or on your iPhone?

Meanwhile, here are some common things to check that often resolve this kind of problem:

1. Check Storage Permissions:
Make sure the MyPics app has permission to access your Photos and storage. To do this on iOS 18.6:
- Go to Settings > Privacy & Security > Photos
- Find MyPics and ensure it is allowed access (select "Read and Write").
Without this, the app can't create files in its albums.

2. Confirm Enough Storage Space:
Check if your iPhone has enough free space:
- Go to Settings > General > iPhone Storage.
If storage is low, try freeing up some space by deleting unnecessary files or apps.

3. Restart the MyPics App and iPhone:
Sometimes, restarting helps clear temporary glitches. Force close MyPics and reopen it, and also restart your iPhone.

4. Update MyPics App:
Make sure you have the latest version of MyPics installed:
- Open App Store, tap your profile, and check for updates.

5. Check for iOS Updates:
Although you're on iOS 18.6, double-check if there are any minor updates available that might fix bugs:
- Go to Settings > General > Software Update.

If after these steps the problem continues, sometimes it can be caused by how photos are optimized or stored on your iPhone (for example, if you have "Optimize iPhone Storage" enabled, the full-res photos may not be immediately available for import). In that case, try this:

6. Download Original Photos:
- Go to Settings > Photos
- Under "Photos," toggle Download and Keep Originals temporarily and see if that helps with import.

Let me know which of these you have tried or if anything here needs clarification, and we can dig deeper as needed! Are you seeing any error codes or messages besides "Failed to create file on import"?

Are you satisfied with the solution I provided so far?

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