[LotusLanternX] I have 2 strings of the eve lights. 1 string comes on using the timer the other does not come on.

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Gary Roberts
9 months ago In LotusLanternX
I have 2 strings of the eve lights. 1 string comes on using the timer the other does not come on.

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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9 months ago

Hi! I see you have two strings of the Eve lights, and one is turning on with the timer while the other isn’t. Let’s get to the bottom of this together.

To help me understand better:
- Are both light strings connected to the same power source and controlled through the same Lotus LanternX app account?
- When the timer triggers, does the non-working string show any signs of responding, like flickering or attempting to light up?
- Have you already tried resetting the non-working light string or checking for physical issues like cable connections?

Meanwhile, here are some practical steps you can try with your Android device:

1. Check connections: Ensure the power plugs and cables of the non-working string are secure and undamaged.
2. Reset the non-working Eve light string: Sometimes resetting the light can fix timer issues. Usually, this involves unplugging the string, waiting about 10 seconds, then plugging it back in and following the app’s reset instructions.
3. Review Timer Settings: Open the Lotus LanternX app and check if the timer for the non-working string is set correctly, including both start time and days. Make sure the app recognizes both strings separately.
4. Update App and Firmware: Make sure your Lotus LanternX app is up to date on your Android device and that the Eve lights have the latest firmware installed (you can usually check this in the app’s settings).
5. Re-pair the Light: If the non-working string isn’t responding, try removing it from the app and adding it again as a new device.

If you’ve done these already, please let me know which steps you’ve tried, and we can dive deeper into other possible causes like app-specific glitches or timer synchronization problems.

Are you comfortable trying these steps, or would you like me to guide you through them?

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