Hi there! I’m sorry to hear you’re having trouble logging into your Sibelius account and not getting the password reset emails. Let’s start by checking a few common causes to help you get back in quickly.

First, can you tell me if you’ve checked your spam or junk mail folder? Sometimes reset emails can land there. Also, have you tried these steps already? If so, no worries—just let me know what you’ve done.

Assuming you haven’t checked these yet, here’s a quick step-by-step to troubleshoot:

1. Check Spam/Junk/Other Email Folders: Look in all your email folders, including “Promotions” or “Social” tabs if you use Gmail or similar services.

2. Confirm Email Address: When requesting the password reset, make sure you’re entering the same email you used to register your Sibelius account.

3. Allow Some Time: Sometimes these emails can be delayed by a few minutes; waiting about 10-15 minutes might help.

4. Resend the Password Reset: Try requesting the password reset again via the official reset page: https://my.avid.com/account/resetpassword

5. Email Filters and Firewall: Check if your email or network has strict filters or firewall rules blocking emails from Sibelius or Avid domains.

If you’ve done all this and still don’t see any email, it might be worth trying to request the reset from a different internet connection or device, just to rule out any local network issues.

If it still doesn’t work, there could be a deeper account-related issue, such as restrictions or system-side problems, which might require contacting Sibelius/Avid support directly.

Would you like me to guide you through any of these steps in more detail? Or do you want me to check if there are ongoing known issues with the Sibelius/Avid login system?