Hello! I understand your UBA app account is disabled, and you’d like some help resolving this. To assist you better, could you please clarify a couple of things for me?

- Are you seeing a specific message when you try to log in, like “account disabled” or “account suspended”?
- Have you tried any steps to fix the issue already, such as reinstalling the app or resetting your password?
- Also, do you know if you entered incorrect login details multiple times? Sometimes that can lock or disable an account temporarily.

Once I have a bit more detail, I can guide you through the best way to get your app and account back up and running.

I haven't used it for ones but i cant access it

Thanks for sharing that you haven't used your UBA app for a while and now you can't access it. From experience and based on what UBA's policy usually is, accounts that are inactive for a long period can become dormant or temporarily disabled for security reasons.

Here’s what you can do step-by-step to get this sorted:

1. Check if your account is marked as dormant or inactive:
UBA accounts that haven't had activity for some time often become dormant to protect your funds. You can usually reactivate your account by providing some basic details on the UBA self-service portal for account reactivation. You can visit this link and fill the necessary fields:
UBA Account Reactivation

2. Visit the nearest UBA branch if online reactivation doesn’t work:
If online reactivation is unavailable or if you need more help, go to your nearest UBA branch with your National ID or valid identification. The bank staff can assist you in reactivating your dormant account.

3. Check if your app or device needs a refresh:
Sometimes when you haven't used the app for a while, it might help to uninstall and reinstall the app to clear any temporary glitches. Since you're on Android 10 and WebKit browser, also ensure your app is updated to the latest version.

4. Verify your login credentials:
Ensure you are entering the correct username and password. Multiple failed attempts can sometimes lock your login temporarily.

If after these steps you still can’t access the account, it might be a good idea to contact UBA customer support directly through their official channels for account-specific assistance.

Would you like me to guide you through the online reactivation form now? Or do you prefer details on locating a UBA branch nearby?

Steps to reactivate UBA app after long inactivity

Thanks for asking about reactivating your UBA app after long inactivity. Here is a clear step-by-step guide tailored to your situation:

1. Visit the UBA Account Reactivation Portal online:
Go to the official UBA account reactivation website at https://selfservice.ubagroup.com/AccountReactivation. This portal is designed for individual customers to reactivate inactive or dormant accounts.

2. Fill in the required fields on the reactivation form:
You will need to provide details such as your Account Number and Account Name. Ensure the information is accurate and matches your registered details with UBA.

3. Submit the form to initiate reactivation:
Once you complete the form, submit it. The bank will process your request. Usually, this process takes a short while, but if there are issues, you might need to follow up.

4. If online reactivation doesn't succeed, visit a UBA branch:
You can reactivate your account in person by visiting the nearest UBA branch. Bring along a valid National ID or any other official ID. The branch staff will guide you through the reactivation process.

5. Reinstall and update your UBA app:
To ensure your app works smoothly after reactivation, uninstall the app and then reinstall the latest version from your app store. This is especially helpful since your device is running Android 10.

6. Log in with your existing credentials:
After reactivation, use your usual login details to access the app. If you have forgotten your password, use the app’s password reset feature or contact customer support.

If you want, I can guide you through filling out the online reactivation form right now. Would you like me to do that?

Alternatively, if you prefer, I can help you locate the nearest UBA branch based on your location.

Here’s the link to start reactivation online: UBA Account Reactivation 1 2 3

Money enter my account without an alert

Thanks for sharing that money has entered your UBA account without you receiving an alert. I can help you understand why this might happen and how to ensure you get notified for future transactions.

UBA usually sends real-time alerts via SMS or email whenever there is activity in your account, such as money received or debited. Here are a few reasons why you might not have received the alert:

1. Notification Settings Might Be Off:
Sometimes notifications can be disabled either on your phone or within your UBA app/account settings. Check that alert notifications are enabled in both places.

2. Network or SMS Delivery Issues:
Occasionally, there could be delays or failures in SMS delivery from the bank's system to your phone due to network issues with your mobile carrier.

3. Your Contact Details Could Be Outdated or Unverified:
If the phone number or email registered with UBA is incorrect or unverified, alerts might not reach you.

To resolve this and make sure you get alerts going forward, here are steps you can take:

Step-by-step to Enable or Check Alerts:

1. Verify Your Registered Phone Number and Email with UBA:
Log into your UBA app and check your profile or contact information. Make sure your active phone number and email are correct.

2. Ensure Alerts are Enabled:
- Within the UBA app, navigate to the notifications or alerts section.
- Confirm that alerts for transactions—especially credits—are turned on.

3. Check Your Phone’s Notification Settings:
- On your Android 10 device, go to Settings > Apps > UBA app > Notifications.
- Make sure notifications are allowed and not set to silent or blocked.

4. Contact UBA Customer Care if Alerts Still Don’t Arrive:
UBA may be able to resend missed alerts or check if their notification system is working properly for your account. You can reach out via their official contact channels or visit a branch.

5. Alternative Notifications:
You can sign up for UBA’s SMS and email alert service if not already subscribed. This keeps you updated on all account transactions securely.

Let me know if you’d like detailed guidance on checking these settings in your app or how to contact UBA support directly to troubleshoot alert delivery. I’m here to help get this fully sorted for you.

UBA Notification Services Info [1]