Hi! I understand you're having trouble viewing your balance on the UBA app. Let's work together to get this sorted out.

To start, could you tell me if you see any specific error messages or if the app just doesn't show the balance at all? Also, have you tried logging out of the app and then logging back in recently? Sometimes that refreshes the session and can fix display glitches.

If you haven’t tried that yet, here’s a quick step to try:

1. Log out of your UBA mobile app.
2. Close the app completely.
3. Reopen the app and log back in using your credentials.

If that doesn’t help, here are other steps you can try:

- Check for app updates in the Play Store (since you’re on Android 10). An outdated app can have bugs affecting balance display.
- Ensure your internet connection is stable—sometimes network issues cause information not to load.
- Clear the app cache: Go to Android Settings > Apps > UBA app > Storage > Clear Cache.
- If you use a VPN or any security app, try disabling it temporarily to see if that helps.

If none of these work, it might be an issue on the bank’s side or with your account specifically. In that case, you can take a screenshot of the error or screen you see and send it, along with your account number and email, to UBA’s customer care at [email protected] for further assistance.

Would you like me to guide you through any of these steps? Also, please let me know if you’ve already tried some of these.

Are you satisfied with this initial approach?

I have not been able to see my balance for a long time now

Thanks for sharing that you're still unable to see your balance for a long time. This seems like a known issue some UBA app users have encountered.

Let's try a few targeted steps to resolve the "balance unavailable" problem:

1. Log out and log back in: This simple step refreshes your session and often fixes temporary glitches in the app. Just sign out of the UBA app, fully close it, then reopen and sign in again.1

2. Check your internet connection: Make sure you have a strong, stable internet connection since data loading issues can prevent your balance from displaying.

3. Disable VPN if active: If you use a VPN, it could interfere with the app connecting properly to UBA’s servers. Try turning off the VPN and see if your balance appears.8

4. Update the app: Go to the Play Store and verify you have the latest version of the UBA app installed. Updates often fix bugs.7

5. Clear app cache/data: On your Android 10 device, go to Settings > Apps > UBA app > Storage, then tap 'Clear Cache' first and check the app. If problem persists, try 'Clear Data' (this will require you to log in again).

6. Alternative balance checks: You can also check your balance by dialing 91900# on your phone registered with UBA, or by logging into UBA Internet Banking on the web.3

If after trying these steps the balance still doesn’t show, this might be a temporary issue on the bank’s side or something specific to your account. At that point, I recommend contacting UBA customer care directly at [email protected] with a description of the issue.

Would you like me to walk you through any of these, or have you already tried some? Let me know so we can narrow down the cause.

Are you satisfied with this solution so far?