Hello! I understand you're having difficulty typing the verification code sent to you for UBA. To help you better, could you tell me a bit more about the issue? For example, when you tap the field to enter the code, does your iPhone keyboard appear? Or is the input field not responding at all?

Sometimes, on iOS 15.8.4, the keyboard might not come up automatically in apps due to temporary glitches, or the app's input field may not be active for text entry. Here's what we can try step-by-step:

1. Force Close and Reopen App: Double-click your iPhone's Home button or swipe up and hold to see the app switcher, then swipe up on the UBA app to close it. Open it again and see if the keyboard appears when you tap to enter the code.

2. Restart Your iPhone: Sometimes a restart refreshes the system and fixes keyboard issues. Press and hold the power button, then slide to power off. Turn it back on and try again.

3. Check for Updates: Go to the App Store, tap your profile icon, and scroll to see if there's an update for the UBA app. Installing updates can fix known bugs.

4. Try Copy-Paste: When the verification code arrives in your SMS, tap and hold the message to copy the code. Then, tap the input field in the UBA app and try to paste. If the keyboard never shows, paste might still work as a workaround.

5. Use the Numeric Keyboard: Sometimes the keyboard doesn't show immediately if the app expects numeric input. Tap the input field and try tapping the number key on the bottom left of the keyboard to bring up the numeric keypad.

6. Reinstall the App: If none of the above works, try deleting the UBA app and reinstalling it. Remember, make sure you know your login details before doing this.

Could you try these and let me know which step you get to or if anything changes? If the problem persists, I might have to look into account-specific or device-specific factors. Also, just confirming: are you entering the code in the UBA Mobile Banking app on your iPhone running iOS 15.8.4?

I'm here to help you through this!

Once I tried typing it doesn’t show

Thanks for the clarification that when you try typing the verification code, it doesn’t show up at all. That definitely helps narrow down what might be going wrong.

Since you’re on iPhone with iOS 15.8.4 and using the UBA app, it sounds like the input field might be active but not reflecting the characters you type, or the keyboard input isn’t being registered correctly.

Let’s try these troubleshooting steps next:

1. Log Out and Log Back In: Sometimes, session glitches cause input fields to misbehave. Try logging out of the UBA app completely and logging in again. This can refresh your session and may resolve the typing issue.

2. Clear App Cache/Data: Although iOS doesn’t have a dedicated cache-clearing option like Android, reinstalling the app accomplishes the same. Since reinstalling is quite effective, I’d recommend uninstalling the UBA app and then downloading it fresh from the App Store.

3. Check Keyboard Settings: Go to your iPhone’s Settings > General > Keyboard. Ensure the keyboard is enabled and working properly. You can also try adding an additional keyboard (like English - US) temporarily and see if that changes anything.

4. Try Typing Elsewhere: Open another app like Notes or Messages and type there to confirm your keyboard is working normally elsewhere on your device.

5. Update iOS if Possible: Although you're on 15.8.4, occasionally, software updates resolve keyboard or app interaction issues. If an update is available, you might want to install it.

6. Network Check: Occasionally, poor network connectivity can cause app input delays or failures. Confirm you have a stable internet connection using Wi-Fi or cellular data.

If after these steps the problem still persists and the code won’t show up when you type, you may consider contacting UBA support directly via [email protected] for a detailed account check or app-specific assistance1.

Please try these out and let me know how it goes! If needed, I can guide you through any of the steps in detail. Are you comfortable with reinstalling the app if necessary?