If you are experiencing the "Balance unavailable" message when logging into your UBA mobile app and are unable to perform transfers, follow these steps to resolve the issue:

1. Log Out and Log Back In: Often, simply logging out of your UBA mobile app and logging back in can refresh your session and resolve temporary glitches.

2. Check Network Connectivity: Ensure that you have a stable internet connection. Network issues can cause errors in balance retrieval. Try switching between Wi-Fi and mobile data to see if the issue persists.

3. App Update: Make sure your UBA app is updated to the latest version. Check the Google Play Store for any available updates, as outdated apps may have bugs or compatibility issues.

4. Clear App Cache: Over time, cached data can cause problems. Go to your device's settings, navigate to Apps, select UBA app, and then choose "Storage." From there, clear the cache.

5. Reinstall the App: If the problem continues, uninstall the UBA app and reinstall it from the Google Play Store. This can help eliminate any corrupted files or settings that may be causing the balance issue.

6. Contact Customer Support: If you've tried all the above steps and your balance is still unavailable, it might be necessary to contact UBA customer service. Use the email provided on their official website ([email protected]) or call their support number for assistance. They can help identify if there are any issues on their end that might be affecting your account - learn more.

7. Check for Bank Updates: Sometimes, the issue may originate from UBA's end. Visit UBA’s social media pages or their website to see if there are any announcements regarding service outages or technical issues - learn more.

These steps should help you regain access to your transfer functionalities. If the issue persists, there may be specific account-related issues that only UBA's customer support can resolve.