Hi! I see you're having trouble with a TeamReach direct message where opening a file of an unsupported type causes a crash, and you also can't delete that message. That sounds quite inconvenient. To better assist you, could you please share:

- The exact file type or extension that's causing the issue (if you know it)?
- Are you using the TeamReach app on your iPhone running iOS 18.5?
- Have you tried any steps so far, such as restarting the app or device?

Meanwhile, here's a step-by-step approach we can try to resolve this:

1. Force Close the TeamReach App:
Swipe up on your iPhone screen or double-click Home (depending on the model) and swipe TeamReach off the screen to fully close it. Then reopen and see if the problem persists.

2. Clear Cache or Temporary App Data:
Unfortunately, iOS doesn't allow cache clearing directly like Android. But you can delete and reinstall the app:
- Press and hold the TeamReach app icon until it wiggles. Tap the “X” or “Remove App,” then confirm.
- Reinstall from the App Store and log back in. This often clears corrupted data causing crashes, including stuck files.

3. Try Deleting the DM Message Again:
After reinstalling, try deleting the message with the problematic file. If it remains stuck:

4. Check for App Updates:
Ensure your TeamReach app is updated to the latest version from the App Store, as updates often fix bugs related to file handling.

5. Use Desktop or Web Version:
Sometimes, unsupported file types can cause mobile apps to crash. Try accessing your TeamReach account on a desktop or web browser and attempt to delete the problematic message there.

6. Report the Issue to TeamReach Support:
If the message still cannot be deleted, please contact TeamReach support at [email protected] with details and screenshots, so they can remove the file/message server-side and patch the bug.

Would you like me to guide you through reinstalling the app or trying the web version? Let me know!