Hi there! I understand that you're facing issues with deleting a direct message in TeamReach. Let's try to sort this out together.

Could you please provide me with more details? For instance, are you using a desktop version or the mobile app? Additionally, are you getting any error messages or just not able to find the option to delete the message?

This information will help me guide you through a solution.

Direct message on android cell phone will not delete. Not receiving error message. The option to delete or trash can is not showing up on screen.

Thanks for the additional details! It seems that not seeing the option to delete direct messages could be due to a couple of reasons. Here’s a step-by-step approach to troubleshoot this issue:

1. Check for Updates: Ensure that your TeamReach app is updated to the latest version. Sometimes, older versions may have bugs preventing certain features from displaying correctly. You can update it from the Google Play Store.

2. Clear App Cache: Sometimes, cached data can cause issues. Try clearing the app cache:
- Go to your device settings.
- Find the "Apps" or "Applications" section.
- Locate TeamReach and tap on it.
- Select "Storage" and then tap on "Clear Cache".

3. Check Account Settings: If you're part of a team, it’s possible that the messaging policy set by your administrator may restrict message deletion. If you have administrator access, check the settings for any restrictions. If not, reach out to your team admin to see if they have disabled the deletion option for messages.

4. Try Logging Out/In: Logging out of the app and then logging back in may refresh your account settings and potentially restore missing functionalities.

5. Device Permissions: Ensure that the TeamReach app has the necessary permissions to function fully on your device:
- Go to your device settings.
- Select "Apps", then find TeamReach.
- Check under "Permissions" to ensure it has all the necessary accesses.

If after trying these steps the option to delete messages is still missing, it might be beneficial to reach out directly to TeamReach support at [email protected] for further assistance.

Are you satisfied with the solutions I provided, or do you need further help?