[RaiseRight Fundraising] Open screen all white

J
Joe
2 months ago In RaiseRight Fundraising
Open screen all white

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Emily Roberts

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2 months ago

Hi there! I understand you're seeing a white screen when opening the RaiseRight Fundraising app on your iPhone running iOS 18.6. Let's get this sorted out together.

First, can you tell me if the white screen appears immediately after launching the app, or does it happen after some loading time? Also, have you tried any steps like restarting the app or your phone already?

In the meantime, here are some steps to try that often resolve white screen issues with apps:

1. Force Close and Reopen the App
- Swipe up from the bottom of your screen and pause (if your iPhone has Face ID), or double press the home button (if applicable) to open the app switcher.
- Swipe up on the RaiseRight app preview to close it fully.
- Reopen the app and see if it loads properly.

2. Restart Your iPhone
- Press and hold the side button and either volume button until you see the power off slider.
- Slide to power off, then wait about 30 seconds and power it back on.

3. Update the App
- Open the App Store, tap your profile picture on the top right, and scroll down to check if there is an update available for RaiseRight. If so, update it.

4. Check Your Internet Connection
- Make sure you are connected to a stable Wi-Fi or cellular network as connection issues might cause loading problems.

5. Reinstall the App
- Press and hold the RaiseRight app icon on your home screen until it jiggles, tap “Remove App,” then choose “Delete App.”
- Go back to the App Store, search for RaiseRight, and reinstall it.

If after these steps the white screen still appears, the problem might be related to your account or a server-side issue with the app. In that case, I'd recommend contacting RaiseRight support at [email protected] for assistance tailored to your account and any ongoing issues known with the app.

Let me know which of these steps you've tried or if you'd like me to guide you through any of them! Are you satisfied with this plan so far?

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