[CookieRun] App doesn't work, loading screen

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Nastik
1 year ago In CookieRun
App doesn't work, loading screen

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Emily Roberts

Emily is passionate about explaining complex topics in plain English. She’s writ...

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1 year ago

Hi there! I see that you're having trouble with the CookieRun app getting stuck on the loading screen. I understand how frustrating that can be, but I'm here to help you out.

Let's try a few steps to troubleshoot the issue. Please follow these instructions one by one, and let me know if you see any changes:

1. Force Stop the App:
- Go to your device's Settings.
- Tap on Apps or Applications.
- Find Cookie Run in the list and tap on it.
- Press Force Stop.

2. Clear Cache:
- After forcing the app to stop, in the same menu, select Storage.
- Tap on Clear Cache.

3. Check Internet Connection:
- Ensure that your internet connection is stable. You can try switching between Wi-Fi and mobile data.

4. Restart Your Device:
- Sometimes a simple restart can do wonders. Restart your Android device.

5. Reopen the App:
- Try opening the CookieRun app again and see if it loads correctly.

If the issue persists after these steps, we can also try uninstalling and then reinstalling the app. That often clears up any issues that the normal fixes miss.

Let me know how it goes! Are you satisfied with the solution I provided, or do you need more assistance?

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