[Speedway Fuel & Speedy Rewards] Doesn’t recognize my phone number

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John P
Doesn’t recognize my phone number

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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1 year ago

Hi there! I’m sorry to hear that you're having trouble with your phone number not being recognized by Speedway Fuel & Speedy Rewards. I understand how frustrating that can be. Let’s see if we can resolve this together.

First, could you let me know more about the situation? Are you trying to register a new account or access an existing one? Also, if you've recently changed your phone number or account details, that could be a potential reason for the issue.

Once I have a bit more context, I'll guide you through some troubleshooting steps.

J
John P
1 year ago

Existing account doesn’t log in

user
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48 Points 5 Followers
Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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1 year ago

Thanks for the quick response! So, you're having trouble logging into your existing Speedway Fuel & Speedy Rewards account. Let's try to narrow this down together.

Here are some steps to help you troubleshoot this issue:

1. Check Your Phone Number: Make sure you’re entering the phone number associated with your account correctly, including the area code. Sometimes a simple typo can cause issues.

2. Reset Your Password: If you're not sure about your password, it might help to reset it. You can do this by selecting the "Forgot Password?" link on the login screen and following the prompts.

3. Clear App Cache: If you're using the Speedway app, try clearing the app cache. You can do this by going to the Settings on your iPhone, then selecting General > iPhone Storage, finding the Speedway app, and selecting "Offload App." Reinstall it from the App Store after that.

4. Check for App Updates: Ensure that your Speedway app is up-to-date. Go to the App Store and check if any updates are available for the app. Updating can fix bugs that might be causing the login issue.

5. Reboot Your Device: If you haven’t already, try rebooting your iPhone. This can resolve minor connectivity issues.

6. Network Connection: Verify that you have a stable internet connection. Switch between Wi-Fi and mobile data to see if there's any difference.

If none of these steps resolve the issue, please let me know, and I can assist you further or guide you on how to contact Speedway customer service directly. They can provide additional assistance specific to your account. Are you satisfied with the solutions I provided so far?

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