[Media Rewards] The app won’t open, tries to but then crashes

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Sara Page
1 year ago In Media Rewards
The app won’t open, tries to but then crashes

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Pierre

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1 year ago

To resolve the issue of the Media Rewards app crashing on your iPhone, follow these detailed steps:

1. Force Close the App:
- Double-click the Home button or swipe up from the bottom of the screen to access the app switcher.
- Find the Media Rewards app and swipe it up to close it.

2. Restart Your Device:
- Press and hold the Side button and either Volume button until the slider appears.
- Drag the slider to turn off your iPhone.
- After the device is off, press and hold the Side button again until you see the Apple logo.

3. Check for Software Updates:
- Open the Settings app.
- Tap on "General," then select "Software Update."
- If an update is available, download and install it.

4. Reinstall the Media Rewards App:
- Find the Media Rewards app on your home screen.
- Press and hold the app icon until a menu appears, then select "Remove App."
- Confirm the removal.
- Go to the App Store, search for "Media Rewards," and reinstall it.

5. Check App Permissions:
- Go to Settings > Privacy.
- Review permissions related to the Media Rewards app, ensuring it has the necessary permissions to function properly.

6. Clear App Cache:
- Although iOS does not have a specific cache-clearing option like Android, reinstalling the app generally clears up any temporary data that may cause issues.

7. Contact App Support:
- If the app continues to crash, consider reaching out for support. You can usually find contact information within the app or on its App Store page.

8. Check for Known Issues:
- Sometimes apps may have bugs that are acknowledged by the developers. Check the app’s page on the App Store or any official channels for announcements regarding crashes.

By systematically following these steps, you should be able to resolve the crashing issue with the Media Rewards app. If the problem persists, further assistance from customer support might be necessary - learn more - learn more - learn more.

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